Job Description

Senior Business Systems Analyst

Would you like to influence the way Akamai's business is operating using data driven decisions?

Do you enjoy working with globally distributed, diverse pool of stakeholders and supporting them with your expertise?

Join our dynamic Enterprise Applications team

Akamai excels in customer service and customization across the Order to Cash cycle. Streamlining enterprise applications to drive growth and savings.

Partner with the best

As a Senior Business Systems Analyst, you'll work in a global environment and contribute to enterprise application systems. You will own the responsibilities of business analysis end to end. You'll come up with innovative solutions for business problems and coordinate with development teams to implement them.

As a Senior Business Systems Analyst, you will be responsible for:

• Partnering with stakeholders to elicit, analyze, and document detailed functional and non-functional requirements for business success.

• Create clear, comprehensive requirements artifacts including BRDs, FRDs, use cases, user stories, process maps, and data flow diagrams.

• Collaborating with cross functional teams and support end-to-end implementation of enterprise applications by managing scope, risks, and dependencies.

• Facilitate prioritization sessions, sprint planning, backlog grooming, UAT planning, execution, and sign-off, ensuring defects are tracked and resolved prior to deployment.

• Analyze business challenges and opportunities to recommend technology and process solutions aligned with organizational goals.

• Adapt swiftly to evolving business needs, technologies, and organizational priorities with a proactive, solutions-first and an agile delivery mindset.

• Demonstrate experience working within Agile/Scrum delivery frameworks with proficiency in tools such as JIRA, Confluence, Azure DevOps, or equivalent.

Do what you love

To be successful in this role you will need to:

• 5 to 7 years of progressive, relevant experience as a Business Analyst or Business Systems Analyst.

• Minimum 5 years of experience managing complex, cross-functional projects through full end-to-end implementation lifecycles.

• Hands-on experience leveraging AI tools for business analysis tasks — including documentation drafting, analysis acceleration, and insight generation.

• Demonstrated experience working within Agile/Scrum delivery frameworks with proficiency in tools such as JIRA, Confluence, Azure DevOps, or equivalent.

• Strong working knowledge of SDLC methodologies, business process modeling, and data analysis techniques.

• Leverage good strategic skills to map future business processes while maintaining a professional business attitude and awareness.

• Excel in written and verbal communication to effectively collaborate with business and IT stakeholders.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

We are happy to discuss flexible working options in this role, please discuss your requirements with the recruiter when you apply.

Working with us

At Akamai, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors