Job Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

AECOM is seeking a Senior Business Systems Analyst to help shape how the business operates today and how it evolves for the future. This role sits at the intersection of business processes, systems thinking, and AI enablement, with primary ownership of understanding complex business processes and translating them into clear, scalable, and actionable designs.

The role ensures processes are defined in an AI-ready form, with clear intents, decisions, data requirements, human-in-the-loop boundaries, and measurable outcomes, so that AI and automation can operate safely, explainably, and with sustained business value.

You will work closely with business stakeholders, Product, Architecture, and Engineering teams to uncover how processes truly function, define intended outcomes and success measures, and identify how systems and AI-enabled capabilities can improve performance at scale.

This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work, to be based from either Houston or Dallas, TX.

What You’ll Do

• Lead process discovery through stakeholder interviews and workshops, building a deep understanding of business processes, pain points, rules, and outcomes
• Design and document as-is and to-be processes, focusing on process intent, value streams, and system-level behavior
• Translate process insights into clear artifacts such as process flows, BRDs, and analysis summaries that inform downstream solution design
• Apply systems-thinking and an AI-enabled lens to processes, identifying opportunities for automation, decision support, and operational intelligence
• Define AI-ready process specifications, including intents, decision logic, data inputs/outputs, human-in-the-loop points, escalation paths, and guardrails
• Partner with Product, Architecture, and Engineering to align processes with system boundaries, event signals, data quality requirements, and agentic inputs
• Establish outcome measures and KPIs and support post-go-live tracking, governance, and Responsible AI requirements
• Support validation, UAT readiness, and continuous improvement by incorporating operational feedback and user corrections over time

Qualifications

Minimum Requirements:

• Bachelor’s degree plus at least 8 years of experience in process analysis, process mapping, and/or business analysis roles, or demonstrated equivalent experience and education
• Demonstrated experience leading process discovery and stakeholder engagement across complex business environments
• Strong ability to design and communicate future-state processes and translate them into clear requirements and documentation
• Experience applying or evaluating AI-enabled or intelligent automation concepts within business processes at a system or outcome level
• Strong written communication skills and ability to synthesize complex information into clear, actionable insights
• Experience defining AI-ready processes, including human-in-the-loop design, exception handling, and translation into agent requirements and acceptance criteria

Preferred Requirements:

• Experience with BPMN or process modeling tools
• Background in Lean, Six Sigma, or continuous improvement
• Exposure to process mining, task mining, or operational analytics
• Experience partnering with Product, Architecture, or Engineering teams
• Familiarity with decision modeling (e.g., DMN), intent design, or agent workflow concepts
• Experience translating process mining insights into AI/agent design

Additional Information

• Relocation assistance is not available for this position
• Sponsorship for US work authorization is not available for this position, now or in the future

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options , well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.