Job Description

Sr. Business Systems Analysts are a primary interface between technology teams and business partners. They are responsible for understanding current and future processes, and where applicable, including processes for the entire enterprise. They gather and document business needs and requirements, and assist with generating project business cases. They also provide guidance to stakeholders on devising effective and efficient approaches to achieve the desired business outcomes.

Reporting to the Operations Director, Business Technology, the individual will be working in the Markel Canada Biz Tech team and primarily support enhancement initiatives for the Core Policy Administration System and Application Systems regional to Canada.

The successful candidate will have the opportunity to work with cross functional teams across the whole of the business and to work with external system providers.

The Opportunity:

You will be working within the Markel Canada Business Technology (Biz Tech) team to build enhancements and manage relationships with our vendor for the existing core business systems regional to Canada. The successful candidate will have the opportunity to work with cross functional teams across the whole of the business and to work with external system providers.

What you'll be doing:

• Lead, influence and engage with business representativesto scope, define and document insurance product, workflow and data requirements to translate into technical specifications.

• Participate in end-to-end requirements, design, implementation, testing and productionchange initiatives in integration projects and system enhancements

• Breakdown business requirements to manageable pieces that can be delivered in increments, through various artefacts such as BRD, FRD, and User stories for Agile framework projects, reporting to Product/Project Manager(s) as appropriate

• Contributes and reviews technical specifications ensuring requirements are accurately translated for new data solutions or changes to existing solutions

• Hold vendors accountable for complex solution designs, analysing design alignment and integration to existing workflows and systems

• Work with IT, Infrastructure Team, External Technical Teams/Developers, and business colleagues to address queries on requirements, bugs, and resolutions. Investigate and present gap analysis findings to audiences of various backgrounds (both technical, non-technical and managerial)

• Be a reliable point of contact for change management processes and initiatives assigned, and highlight escalate risks to appropriate team(s) (Biz Tech, Offshore QA/Developers,IT infrastructure, Product/Project Manager, Vendor, Steering Committee)

• Support and Guide users through UAT preparation, execution and coordination for new enhancements where appropriate

• Provide Production user support, training, documentation, and troubleshooting; explaining highly technical concepts to non-technical stakeholders in a concise manner.

• Provide secondary support to BAUteam members on other initiatives that may require knowledge of application data – e.g. scoping estimations,testing and deployment of system solutions.

Our must haves:

• Advanced knowledge of requirements gathering techniques, experience in acting as lead roles in at least 2 large system implementations.

• Previous configuration experience in an ERP type system, particularly CRM MS Dynamics

• 8 years + experience SDLC/System implementation, and vendor relationship management and Agile framework exposure is required

• Exhibited experience in a variety of role and responsibilities on key projects in Business Analyst capacity (wearing multiple hats).

• Demonstrated a strong attention to detail and the sharpability to decipher the “bigger picture” in ambiguous contexts.

• Competent IT skills with a good working knowledge of Microsoft Office Applications – Expert inMS Excel, MS Word

• Excellent written and oral communication skills with the ability to establish and maintain effective working relationships with various levels of management, staff and external clients.

• Ability to document complex concepts in a clear and concise manner; expert in conveying complex concepts to non-technical teams, but speak to a technical audience when needed.

• Strong numeracy and logical analytical skills with a structured approach to problem solving; Proactively contribute to, lead and influence business changes of varying complexities

• Previous working experience in an Insurance sector, preferably Commercial Lines.

• Experience with SQL and Business System Administrator Configuration is an Asset

• Prior hands-onparticipation in Production support chain, Tier-2 or 3 level triage experience.

• Educated to degree level (Maths, Business, Computer Science or Information Systems), or equivalent analytical work experience

• Bilingualism and Financial Industry experience would be considered an asset

• Afast-learner; You have high competency and ability to keep up with rapidly changing operations and projects in an agile yet organized manner.

• A self-starter; You have experience in paving the way, discovering, and defining structure in ambiguous situationsYou don’t like sitting around waiting for things to happen and take initiative to discover the answer and next action steps required

• Naturally Inquisitive; You love to roll up sleeves and tackle challenges and new subject areas.

• Reliable Team Player; You have a willingness to take ownership and accountability for features or components of larger initiatives.You are flexible with responsibilities and will help the team where assistance is needed

• Committed; Demonstrate commitment to the organisation, team and role – you have high integrity for delivering quality work.

• Comfortable working and leading both technical and non-technical teams – be the middle person!

• A Professional;Maintain a high standard of professionalism at all times and great at building and maintain relationships with colleagues and team members

Markel Brand Values
We’re all about people:

Empowering them, supporting them and helping protect what matters most to them.

• We put people first, and stay true to our word, because we believe in the power of relationships and doing what’s right.

We win together:

• We work as a team, exchanging ideas, supporting each other and respecting everyone’s opinion.
• Because together we know we can achieve great things.

We strive for better:

• We aspire to lead and win in all that we do.
• Aiming for excellence, and finding a better way of doing things, is up to us all.

We enjoy the everyday:

• We are dedicated to our work, but we always keep a sense of humor and leave our egos at the door.

We think further:

• We are committed to building a legacy and making decisions that leave a lasting impact on our customers, partners, employees and communities.

Who we are:

• Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What’s in it for you:

• A great starting salary plus annual bonus potential & strong benefits package
• 20 vacation days plus additional floater days per year
• Fantastic company RRSP, extended health and dental coverage, life insurance, travel insurance, vision care and wellness initiatives
• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are a Disability Confident Committed employer, which means you'll have a positive experience applying for a role at Markel and are able to perform at your best. If there are any adjustments we can reasonably make to ensure that the process is accessible for you at every stage please let us know.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us to request any accommodations that may be needed.

Our recruitment process utilizes artificial intelligence tools to assist with tasks such as initial resume screening, interview scheduling and candidate matching. While AI enhances our efficiency, human oversight remains integral to the final decision-making process to ensure fairness and mitigate potential biases.

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