Job Description

Discover Vanderbilt University Medical Center Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

VMG - Franklin AdminThis Senior Business Analyst is responsible for strategically supporting the Walk-In Clinic (WIC) leadership team with data retrieval and analysis, tracking and trending of relevant data, monitoring competition, collaborating with marketing, Health IT, and other departments to optimize patient access and improve volumes. This role will partner with others in the organization to interpret and manage financial and business reports to identify areas for improvement and document recommended changes. Monitor and maintain both budget and process data and provide updates to senior management on current trends and projections. Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.

(Note: This role is a primarily local, on-site position, based in the Franklin, TN area, with the potential for hybrid work one day a week)

KEY RESPONSIBILITIES:

Business Development Support

• Analyze data on visits, wait times, cycle times, and Save My Spot (SMS) utilization; monitor Tableau reports to identify trends, bottlenecks and inefficiencies.

• Conduct financial analytics on coding, procedures, testing, clinic meds to interpret profitability (current and proposed).

• Track and trend patient satisfaction, staff retention, and other KPIs; propose potential remediations.

• Collaborate with support services (e.g., marketing, HealthIT) to optimize patient access and improve volumes of scheduled telehealth and SMS visits.

• Analyze marketing data to evaluate outcomes and effectiveness of tactics.

• Research and monitor competition—services, hours, website development—and propose ideas to enhance competitiveness.

• Facilitate communication between Senior Director, clinic managers, and across clinics.

• Execute tasks from meetings and assist with change management initiatives.

Administrative manager support

• Knowledge, skill and ability to support front desk operations.

• Development and delivery of continuous training and education of front desk staff.

• Through direct interaction with PSSs, ensure continuity of practice across all WICs

Desired Qualifications

• Strong ability to mine data, analyze complex data sets and derive actionable insights.

• Expertise in identifying inefficiencies, interpreting trends and proposing process improvements.

• Strong data visualization skills to present insights effectively.

• Advanced skills in Excel and Power Point. Proficiency in Tableau and AI tools. Expertise in creating dashboards, reports, and metrics to track KPIs.

• Bachelors degree (Preferred)

About the department

Vanderbilt Health Walk-In Clinics offer urgent medical care for non-life-threatening illnesses or injuries that need to be treated immediately. Simply walk in to find the quality care you expect from Vanderbilt Health.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Independently delivers on objectives with understanding of how they impact the results of own area/team and other related teams. Problem Solving/ Complexity of work: Utilizes multiple sources of data to analyze and resolve complex problems; may take a new perspective on existing solution. Breadth of Knowledge: Has advanced knowledge within a professional area and basic knowledge across related areas. Team Interaction: Acts as a "go-to" resource for colleagues with less experience; may lead small project teams.

Core Capabilities

Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

5 years

Education:

Bachelor's

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.