Job Description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

As a Senior Business Relationship Manager – Service & Repair for EMEA, you will play a key role in connecting business strategy with service execution to deliver strong customer outcomes. You will operate at the interface between EMEA Business Leadership and the Service & Repair organization, ensuring priorities, performance, and investments are aligned and clearly governed.

The role sits within a highly matrixed, international environment and requires the ability to lead through influence. You will work closely with senior leaders to translate business and market priorities into clear Service & Repair actions, supported by effective governance, performance visibility, and customer insight. Likewise, you will work with OU LT’s to implement new Service & Repair offerings, adoption of digital solutions, adherence to standard processes as much as possible and be the ambassador and single point of contact representing S&R and as such accountable for the S&R performance for those OU’s/Portfolio. Success in this role is built on trusted relationships, strong business and service acumen, compelling and crystal clear communications and a pragmatic approach to execution. You will collaborate across functions and countries, challenge constructively when needed, and take ownership for outcomes that improve customer experience, operational performance, and long term business value.

Responsibilities may include the following and other duties may be assigned:

• Lead with an enterprise and customer first mindset, serving as a senior strategic partner between EMEA Business Leadership and the Service & Repair organization to deliver meaningful customer and patient outcomes.
• Act as a trusted advisor to senior leaders, shaping decisions through data, insight, and constructive challenge while operating with integrity and respect and translate business and market strategies into clear, multi year Service & Repair priorities and roadmaps, ensuring alignment to customer needs, operational excellence, and financial discipline.
• Lead through influence, mobilizing cross functional and cross regional teams to deliver complex initiatives without direct authority, while fostering collaboration and shared accountability.
• Own senior level governance and performance management, driving transparency, disciplined execution, and continuous improvement across key service and customer KPIs.
• Proactively identify and address gaps between Voice of Customer, business ambition, and service delivery, converting insight into sustainable improvements and partner with Business and S&R leaders to balance investment, capacity, and cost to serve trade offs, ensuring responsible use of resources and long term value creation.
• Represent Service & Repair in executive business forums and represent Business priorities within S&R leadership, enabling clear alignment, advocacy, and informed decision making.
• Communicate the value and impact of Service & Repair through clear storytelling, fact based reporting, and shared success, strengthening trust and engagement and serve as a senior escalation point for business critical topics, demonstrating accountability, decisiveness, and a commitment to doing what is right for customers and the enterprise.

Required Knowledge and Experience:

• Bachelor’s or Master’s degree with 5+ years of relevant experience in healthcare, medical devices, or a related industry
• Strong stakeholder management and communication skills
• Ability to work effectively in a complex, matrixed, international environment
• Europe based position
• Limited Travel required

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 108,000.00 EUR - 162,000.00 EUR | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here