With a vision to "Build and sell intelligent cloud and intelligent edge solutions with partners, empowering people and organizations to achieve more," Global Channel Partner Sales (GCPS) is responsible for driving revenue outcomes with partners through innovative solutions–at scale! The Global Partner GTM, Programs, & Operations (GPO) organization within SME&C brings together the go-to-market strategy, programs, and platforms to accelerate growth and improve partner experience across all partner segments.
Within the GPO organization, the Partner Experiences & Operations (PX&O) team is accountable for enabling partner program strategy, design, launch, landing, and performance. Critical to this is our end-user partner and field experiences – this is where humans and technology come tother to interact, transact, and get work done. As our ecosystem thrives, we evolve to keep up with the needs of hundreds of thousands of partners and millions of unique users who will engage with Microsoft across this digital estate.
Microsoft supports a large & complex ecosystem of partners through technology and tools designed to simplify the complexities of our global business. We do this by maintaining an obsession with experiences that can be easily understood & traversed by our partners. We need a seasoned technical program leader capable of envisioning, scoping, and driving end-to-end engineering execution through ongoing delivery cycles — bridging business strategy, platform architecture, and partner experience.
The Senior Business Program Manager will lead technical program management across a diverse platform portfolio — defining scope and roadmap, partnering with engineering on architecture and delivery, instrumenting telemetry and quality, and shepherding releases that bring our partner’s digital experiences to life.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Own end-to-end program leadership for the partner experience platform, translating business strategy into delivery roadmaps and driving execution from concept through implementation.
Lead planning and prioritization of strategic business needs through engineering teams to deliver impactful partner experiences and business outcomes.
Envision and drive partner experience requirements that support the scale and evolution of Microsoft’s partner ecosystem and revenue goals.
Partner closely with engineering leadership to influence platform architecture decisions, delivery sequencing, and technical tradeoffs that balance business outcomes, partner experience, and long-term maintainability.
Drive cross-functional collaboration and alignment across business, engineering, design, operations, and partner stakeholders to accelerate time-to-market and improve partner experience.
Collaborate on the design and evolution of digital experiences at scale, working at the intersection of business strategy, partner needs, and technical execution.
Define success measures, business outcomes, and performance indicators for programs, leveraging telemetry, customer feedback, and data insights to drive continuous improvement.
Leverage AI tools, stakeholder research, and data analysis to identify emerging opportunities, prioritize investments, and shape future platform direction.
Drive portfolio planning and prioritization across partner experience investments, balancing business impact, customer needs, technical feasibility, and operational readiness.
Lead end-to-end program execution across platform modernization initiatives, including platform migrations, experience enhancements, AI capabilities, and operational improvements.
Translate strategic goals into actionable delivery plans, milestones, risks, dependencies, and measurable outcomes.
Own program-level risk management and drive alignment on mitigation plans across stakeholders and partner teams.Manage complex vendor engagements, including SOW oversight, deliverables, cost tracking, and performance management.
Drive accountability across vendors and internal teams to ensure delivery against business commitments, timelines, quality standards, and experience goals.
Partner with engineering and quality teams to validate business and partner outcomes, ensuring delivered solutions meet experience objectives.
Champion compliance with privacy, accessibility, security, and Secure Future Initiative requirements throughout the program lifecycle.Identify opportunities to improve operational efficiency across tools, workflows, governance processes, and team operating models.
Develop deep partnerships and influence without authority across multiple organizations and senior leaders.
Leverage industry expertise, platform knowledge, and business acumen to serve as a trusted advisor across stakeholders and leadership teams.
Qualifications
Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters.
Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.
