Job Description

Microsoft Business Operations is responsible for the launch, deploy, and transact and optimization activities for all programs supporting the Consumer & Commercial organizations out of Microsoft’s Operations Service Centre (OSC). The OSC (under Microsoft Business operations) supports field engagement and regional revenue processing and strives to be the trusted advisors to our stakeholders delivering value to both Microsoft and our Customers.

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations — and the value we deliver across Microsoft and to our customers and partners.

As a Senior Business Program Manager on the Operations Service Center (OSC) team, you’ll help shape the future of Microsoft’s global investment operations support. This team is a center of excellence for process innovation and automation with AI to create leverage for MCAPS, accelerate execution, and enable the field to spend more time serving customers.

The GSOC (Global Sales Operations Center) team serves as the operational backbone for ECIF investment execution, providing governance, seller support, spend management, and business insights that enable effective execution while ensuring a seamless experience for sellers and regional stakeholders.

The team is on a multi-year journey to transform how Microsoft delivers against ECIF investment execution — moving from manual, regionally fragmented processes to a unified, AI-augmented global operating model. We are hiring a Senior Business Program Manager to serve as the Americas lead, in a mission-critical role accountable for:

• Providing dedicated Americas time zone coverage to reduce bottlenecks and strengthen operational resilience.
• Designing the Americas proof-of-execution (POE) operating model with region-specific validation workflows for local compliance and multi-market complexity.
• Overseeing and scaling the global Program Management Office (PMO) for ECIF programs.
• Driving performance across regional KPIs to sustain investment execution.

The successful candidate is a proven program leader with a background in financial operations and controls, comfortable operating in a high-pace, compliance-relevant environment, with proven organizational planning and communication skills, experience using data and analytics to drive decisions, and a deep customer obsession.

Responsibilities

1. Americas Regional Coverage & Resilience

• Provide dedicated Americas time zone coverage for investment execution, closing the current coverage gap and enabling true follow-the-sun global delivery.
• Establish distributed program delivery across the region, eliminating single-time-zone bottlenecks and improving responsiveness for Americas stakeholders.
• Define backup coverage, knowledge management, and continuity plans that remove single points of failure in the regional operating model.

2. Americas POE Operating Model

• Architect the Americas POE operating model — region-specific validation workflows and escalation paths that operationalize the global POE framework while accounting for Americas invoicing complexity, local compliance requirements, and multi-market variability.
• Partner with the global Continuous Improvement and POE lead to keep regional execution aligned to the single global standard, adapting only where regional reality requires it.
• Implement the global control model locally and manage vendor support in the region, ensuring consistent quality and performance.

3. Global PMO Desk — Governance & Delivery

• Own and scale the global PMO desk, running governance and operational oversight for business solution investment programs across pre- and post-sales motions.
• Strengthen stakeholder engagement and delivery effectiveness through clear program rhythms, status reporting, and escalation handling.
• Drive continuous process improvements through analysis and identification of opportunities, applying both a regional and global lens.

4. Performance, Risk & Compliance

• Ensure Americas execution adheres to the redesigned control framework and produces audit-ready evidence.
• Mitigate risks associated with manual processes and compressed execution timelines in the regional operating model.
• Track KPIs such as validation accuracy, turnaround time, throughput, and stakeholder satisfaction for the Americas region.
• Surface regional insights and risks into the global program leadership rhythm to inform roadmap and prioritization decisions.

Qualifications

Required Qualifications

• Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
  • OR equivalent experience.

Preferred Qualifications

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600.00 - $188,400.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000.00 - $206,400.00 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.