We are seeking a highly experienced
Senior Business Process Manager / Business Analyst (Kronos/UKG)
to lead the redesign of Retail Workforce Management (WFM) processes for a major retail environment.

This initiative requires the creation of new retail-specific workforce management process designs rather than reusing distribution centre models, due to the unique complexities in retail forecasting, scheduling rules, task/workload drivers, leave structures, time capture, and pay rules.

The successful candidate will define future-state operating processes and controls that can be configured into an enterprise WFM platform (UKG) and successfully adopted across retail stores.

Key Responsibilities

Business Process Design

• 
  Develop end-to-end
  As-Is and To-Be process maps
  for Retail Workforce Management using BPMN or equivalent methodologies
• 
  Design practical future-state operating models including roles, responsibilities, RACI frameworks, approvals, and exception management
• 
  Establish process controls, audit checkpoints, and compliance mechanisms

Requirements Management

• 
  Create clear business rules and detailed requirements documentation for:
  • 
    Scheduling
  • 
    Time and Attendance
  • 
    Leave Management
  • 
    Pay Rules
• 
  Translate operational business requirements into configuration-ready functional specifications
• 
  Support testing preparation and validation activities

Stakeholder Engagement

• 
  Facilitate workshops with:
  • 
    Store Operations
  • 
    HR
  • 
    Payroll
  • 
    Workforce Planning teams
  • 
    Operational stakeholders
• 
  Gather current operational realities and align future process designs to business needs
• 
  Drive standardisation and decision-making across multiple business units

Process Governance & Risk Management

• 
  Identify operational and process risks that may impact payroll accuracy and compliance
• 
  Design mitigations and control frameworks to reduce operational and compliance risk
• 
  Support change impact assessment and rollout readiness planning

Collaboration with Technology Teams

• 
  Partner with IT teams, project teams, and vendors to align business processes with UKG platform capabilities
• 
  Ensure process design supports enterprise WFM system configuration and implementation

Requirements

Required Skills & Experience (Must Have)

• 
  8+ years’ experience in
  Business Process Management
  , Operating Model Design, or Senior Business Analysis
• 
  Strong retail operations experience
• 
  Deep knowledge of Workforce Management (WFM), including:
  • 
    Forecasting models
  • 
    Scheduling frameworks
  • 
    Shift design
  • 
    Time and attendance
  • 
    Leave management
  • 
    Payroll rules
  • 
    Exception handling
• 
  Strong workshop facilitation and stakeholder management skills
• 
  Experience in process standardisation and optimisation
• 
  Strong business process modelling skills (BPMN or equivalent)

Advantageous (Nice to Have)

• 
  Experience with
  UKG
  /
  Kronos Workforce Central
  implementations
• 
  Experience with enterprise WFM suites
• 
  Lean Six Sigma
  certification or experience
• 
  Service design experience
• 
  Change impact assessment experience