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  Enterprise Process Architecture Framework (aligned to TOGAF)
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  AS-IS and TO-BE process maps
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  Process optimisation and redesign reports
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  Revenue process improvement framework
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  Data governance integration model
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  Process performance dashboards and reporting

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  Lead the development and maintenance of enterprise-wide process architecture
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  Define and document AS-IS and TO-BE process models across the Energy Directorate
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  Ensure alignment with enterprise architecture frameworks such as TOGAF

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  Identify inefficiencies, bottlenecks and risks in current processes
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  Redesign processes to improve operational efficiency, service delivery and cost optimisation
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  Drive standardisation and scalability across functions

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  Oversee process design across key energy functions, including electricity distribution, metering and billing, customer management and Independent Power Producer (IPP) integration
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  Ensure seamless integration across upstream and downstream processes

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  Analyse and optimise processes impacting revenue collection, tariff implementation, billing accuracy and leakage prevention
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  Align operational processes with evolving energy trading and revenue models

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  Embed data governance frameworks into business processes
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  Ensure compliance with municipal regulations, energy sector legislation, and audit and reporting requirements
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  Drive data integrity across systems and reporting structures

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  Collaborate with IT and digital teams to align processes with system capabilities
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  Enable automation and digital transformation initiatives
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  Ensure business processes are supported by enterprise systems

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  Engage with executive leadership, operational teams and external stakeholders
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  Facilitate workshops to validate process designs and improvements
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  Support change management and adoption of new processes

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  Establish process governance frameworks and standards
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  Implement continuous improvement methodologies such as Lean and Six Sigma
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  Monitor and report on process performance and outcomes

Requirements

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  Industrial Engineering / Process Engineering
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  Information Systems / Computer Science
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  Business Science / Operations Management
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  Postgraduate qualification is advantageous

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  8–12+ years’ experience in:
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  Business process engineering and optimisation
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  Enterprise architecture and process design

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  Large-scale transformation programmes
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  Public sector, municipal or government environments (strongly preferred)

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  Energy, utilities, infrastructure or regulated industries (highly advantageous)

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  TOGAF Certification (The Open Group Architecture Framework)
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  Lean Six Sigma Black Belt and BPM certifications are highly advantageous.