Job Description

The Senior ERP Program Manager serves as the principal advisor and technical lead supporting the American Battle Monuments Commission's financial systems, enterprise resource planning (ERP) initiatives, business process modernization efforts, and strategic information technology projects. This position provides leadership across multiple enterprise applications, including Oracle Federal Financial Management Systems, payroll systems, risk management platforms, travel management systems, and facilities management solutions.

The successful candidate will oversee the analysis, planning, design, implementation, testing, deployment, and operational transition of complex technology and business process improvement initiatives supporting a globally distributed organization operating across multiple countries, currencies, and time zones.

This role combines expertise in federal financial systems, ERP implementation, project management, process improvement, stakeholder engagement, and organizational change management.

Key Responsibilities

Program and Project Leadership

• Lead enterprise-wide technology modernization and business transformation initiatives.
• Manage multiple concurrent projects from concept through implementation and operational transition.
• Develop project plans, schedules, milestones, risk mitigation strategies, and resource requirements.
• Provide executive-level project status reporting and recommendations to agency leadership.
• Coordinate project activities across headquarters, overseas operations, and external service providers.

ERP and Financial Systems Management

• Provide subject matter expertise for Oracle Federal Financial Management Systems and related financial applications.
• Support enhancements, upgrades, integrations, and optimization efforts within the agency's financial systems environment.
• Evaluate system functionality and identify opportunities to improve efficiency, reporting, and controls.
• Develop business requirements and technical specifications for system improvements.
• Support financial process automation initiatives and system modernization projects.

Payroll and Human Capital Systems Support

• Provide oversight and support for foreign national payroll operations and system enhancements.
• Coordinate payroll-related system improvements, integrations, testing activities, and operational transitions.
• Establish validation, reconciliation, balancing, and audit procedures to ensure payroll accuracy and compliance.
• Collaborate with vendors and stakeholders to resolve operational and technical issues.

Business Process Improvement

• Analyze existing business processes and identify opportunities for automation and efficiency improvements.
• Conduct feasibility studies, cost-benefit analyses, and alternative solution evaluations.
• Design future-state workflows and operational processes.
• Develop internal controls, standard operating procedures, and governance frameworks.
• Recommend process improvements aligned with agency goals and federal requirements.

Enterprise Systems Modernization

• Lead implementation and enhancement initiatives involving:
  • Enterprise Risk Management (ERM) systems
  • Facilities Management Systems (IFMS)
  • Travel management platforms
  • Treasury and G-Invoicing initiatives
  • Reporting and business intelligence solutions
• Support cloud migration initiatives and modernization efforts.
• Ensure successful deployment, user adoption, and operational sustainability.

Stakeholder Engagement and Communication

• Collaborate with agency leadership, functional business owners, vendors, and technical teams.
• Facilitate requirements gathering sessions, workshops, and project reviews.
• Communicate project objectives, risks, issues, and progress to stakeholders.
• Build consensus among diverse stakeholder groups and drive decision-making.

Training, Documentation, and Change Management

• Develop and maintain training materials, user guides, Quick Reference Guides, and process documentation.
• Lead user acceptance testing activities and coordinate issue resolution.
• Conduct training sessions and support organizational change management efforts.
• Ensure successful transition from implementation to operational support.

Governance, Compliance, and Reporting

• Establish project governance structures and performance metrics.
• Monitor project risks, issues, budgets, and schedules.
• Prepare monthly status reports and executive briefings.
• Ensure compliance with applicable federal regulations, policies, and financial management requirements.