Job Description

Role: Senior Business Process Analyst

Location: Mumbai

Schedule: 12:00 PM IST – 9:00PM IST

Working model: Hybrid

Introduction:

We are seeking a Product & Implementation Analyst to support the delivery, configuration, and continuous enhancement of our Investor Portal platform. This role plays a critical part in ensuring smooth client onboarding, high‑quality releases, and stable day‑to‑day (BAU) operations. The successful candidate will work closely with Product, Technology, QA, and Client Implementation teams across multiple jurisdictions. They will be detail‑oriented, technically comfortable, client‑focused, and proactive in improving processes — including leveraging AI tools to enhance efficiency and quality in daily work.

Some of the things you’ll be doing:

• Product & Implementation Delivery

  • Support end‑to‑end implementation of the Investor Portal for new and existing clients

  • Configure portal features including user access, roles, dashboards, and primary contact mappings

  • Assist with client migrations, enhancements, and configuration changes

  • Maintain clear and accurate documentation for configurations, workflows, and client‑specific setups

• AI & Continuous Improvement Focus

  • Demonstrate strong capability in using AI tools effectively in day‑to‑day work (e.g., analysis, documentation, testing support, communication, and operational efficiency)
  • Proactively identify opportunities where AI or automation can improve BAU processes, reduce manual effort, and enhance turnaround times
  • Support the team in embedding AI‑assisted ways of working into routine product, implementation, and support activities
  • Continuously look for ways to streamline workflows, improve quality, and increase team productivity

• Client & Stakeholder Coordination

  • Act as a key point of coordination between Product, Technology, QA, and Implementation teams
  • Participate in client and internal discussions to understand requirements and translate them into clear action items
  • Coordinate with regional and cross‑functional teams to ensure consistent and timely delivery
  • Support client queries and contribute to structured resolution of issues

• Testing, Releases & Production Readiness

  • Support QA and UAT cycles by validating requirements, test scenarios, and expected outcomes
  • Assist with regression testing during CAB and scheduled release cycles
  • Track defects, enhancements, and fixes through to resolution
  • Support go‑live readiness activities and post‑deployment validation

• BAU & Operational Support

  • Support stable BAU operations for the Investor Portal platform
  • Maintain trackers for implementations, issues, enhancements, and operational tasks
  • Follow defined processes for incident management, change control, and production support
  • Contribute to continuous improvement of delivery and support processes

What technical skills, experience, and qualifications do you need?

• 8–10 years of experience in product implementation, business analysis, or client delivery roles

• Experience working with web‑based platforms or portals, preferably within financial services

• Strong understanding of UAT, QA, and release management processes

• Ability to interpret business requirements and translate them into clear functional outcomes

• Comfortable working with cross‑functional and cross‑regional teams

• Strong written and verbal communication skills

• Preferred Skills

  • Experience with Portals, Fund Administration systems, or FinTech platforms

  • Familiarity with integrations, data feeds, and role‑based access concepts

  • Exposure to CAB‑driven release cycles and structured change management

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.