Job Description

Senior Business Officer | 10682 | permanent contract | 37 hours per week | £26,824 to £28,142 per annum | Grade E | Norwich

Are you ready to make a real impact? Norfolk County Council invites you to be part of our dynamic HomeFirst Hub team. We’re seeking a full-time Senior Business Officer to play a vital role in ensuring safe discharges, admission avoidance, reablement opportunities, and ongoing care planning for individuals in crisis and leaving hospital.

The HomeFirst Hub operates as an integrated team, collaborating closely with Norfolk Community Health & Care (NCH&C), NHS Acute colleagues, the Voluntary sector, and other Norfolk County Council colleagues.

Your main tasks are answering and signposting calls, taking referrals from healthcare professionals, monitoring inboxes, taking notes from huddles to update and distribute reports, data input and updating patient records on Liquid Logic (LAS) and SystmOne.

You will be a team player with great working knowledge of using Teams, Excel, data entry and Microsoft outlook. Multitasking is essential—you’ll be word processing notes while handling phone calls. You must be flexible and adaptive to new ways of working, have a positive attitude and respect for sensitive data.

Please keep in mind that this role involves dealing with individuals in crisis, candidates must possess resilience, empathy, and the ability to handle emotionally charged situations. Before applying, please consider whether you are comfortable working with people facing urgent and challenging circumstances.

This is an exciting time to join the HomeFirst Hub as we are a developing service. We will expect committed performance from you but will offer a strong induction, the opportunity to learn new skills and a supportive working environment.

The team is operational 7 days a week, 364 days a year: Monday-Friday 08:00-18:00, Saturday 09:00-17:00 and Sunday 10:00-16:00. You will work be required to work 1 in 4 weekends, as part of a 4-weekly working pattern. Your weekly hours will be averaged over the 4-week period, and your rota will be on a set, recurring pattern.

This post is hybrid with a minimum of 2 days per week office-based working from Reed House on Broadland Business Park and Norwich Community Hospital.

If you are a committed team player used to delivering first class levels of support, are proactive as well as positive and have a "can do" approach, then we would welcome your application. Please include your CV and a covering letter describing how you meet the Person Specification with your application.

For an informal discussion regarding this vacancy and job share arrangements please contact Sarah Lake on 01603 679462 or Abbie Blair on 01603 307552.

Before you apply, we recommend reading the full and Person Specification to help you demonstrate you meet the criteria.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
• Financial benefits such as:
  • ‘Norfolk Rewards’our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

You can find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 21 June 2026

All other applicants closing date: 28 June 2026