Job Classification

Job Family

Operations

Career Stream

Business Enablement

Leadership Pipeline

Manager of Managers

Why Join the Team

Job Purpose

To guide and advise Business Leads, Business managers and programme managers in the implementation and delivery of programmes, projects and initiatives across a business area to influence the delivery of strategic imperatives, operational efficiencies, while managing trade offs in the best interests of the function as well as tracking of business performance and financial measures to accelerate delivery against strategic business goals.

Job Responsibilities

Strategy Enablement and Business Performance:

• Implement agreed upon interventions and programmes to enable strategy implementation across the region, geography or business area, coordinating collaboration, efficiencies and alignment.
• Develop and share clearly articulated communication plan to promote a common understanding of the strategy at all levels to drive the achievement of strategic objectives.
• Manage and monitor the achievement of targets and business performance across the business area or Region and provide best practice guidance around operational efficiencies to achieve strategic objectives.
• Provide information, status and progress reports on strategy enablement initiatives as required as input to cross-functional management of information, reporting and technology.
• To provide an integrated view of strategy operationalisation across a business area or Region and advise on best practices to achieve strategic ambitions defined by the Group.
• To integrate data from a variety sources to prepare fit for purpose management reporting to monitor performance across the business area and influence decision making and action planning for the health of the business area.
  
  

Stakeholder Management and Alignment

• Collaborate with a broad variety of internal and external stakeholders, at all levels and all geographies of the organisation, to recommend, guide and implement the appropriate transformation and change management initiatives, along with related communication, capability development and strategic interventions.
• Develop artefacts required for the successful execution of approved interventions and participate in the execution these as appropriate.
• Facilitate connectivity of talent across the business area and promote accountability for delivery of the people promise across the leadership and management teams.
  

Client Experience Optimisation Enablement

• Guide and advise on standards and frameworks to ensure delivery of consistent Client experience across functions and jurisdictions.
• Guide the development of client value proposition across the business area to improve customer experience across the value chain in-line with the areas strategic objectives.
  
  

Finance, Risk and Governance

• Develop and manage the required budgets and operational expenditure related to events and initiatives aligned to the delivery of key strategic imperatives of the business area.
• Monitor the implementation of strategic initiatives and adherence to controls to monitor and mitigate risks.
• Stay up to date on developments, trends, legislation and industry regulations within area of expertise.

Essential Qualifications - NQF Level

Preferred Qualification

Essential: Relevant undergraduate degree in Business Commerce, Finance, Accounting or a related commercial discipline.

Preferred: Postgraduate qualification Strategy, Business Administration, Programme Management.

Minimum Experience Level

Essential: Minimum of 7-10 years’ experience in banking, managing broad range of projects to completion to achieve defined business objectives or metrics.

Preferred: Approximately 10+ years’ experience with exposure to multi-stakeholder leadership, influencing and inspiring teams or business leads in driving transformational change through the delivery of strategic imperatives and operational efficiencies within a banking context operating across multiple jurisdictions.

Technical / Professional Knowledge

Behavioural Competencies