Job Description

Citizens Bank is undertaking a multi ‑year transformation of its retail branch network, shifting from a cost ‑focused footprint to a performance ‑driven, growth ‑oriented distribution model. The Senior Business Insights Analyst, Branch Network Distribution will play a central role in enabling that transformation.

This role is responsible for building and maintaining the core reporting, analytics, and management information used to measure and manage branch network performance. The analyst will develop insight across the banker, branch, market, and enterprise levels, translating complex data into clear, decision ‑ready perspectives for senior leaders. Key stakeholders include the Head of Distribution Transformation, Head of the Retail Branch Network, and the Head of the Consumer Bank.

This is a hands ‑on analytical role with meaningful exposure to executive leadership, requiring both technical depth and strong business judgment.

Key Responsibilities

• Network Performance Reporting & Insights
  • Design, build, and maintain a comprehensive suite of reporting and dashboards that measure branch network performance using leading and lagging indicators.
  • Develop performance views across multiple levels (banker, branch, market, enterprise) to support day ‑to ‑day management and long ‑term strategic decisions.
  • Proactively identify trends, risks, and opportunities and translate findings into actionable insights for senior stakeholders.
• Data Knowledge, Wrangling & Preparation
  • Develop deep understanding of branch, banker productivity, customer, and financial data domains.
  • Use advanced SQL and tools such as Alteryx (or equivalent) to source, cleanse, and prepare high ‑quality analytical datasets.
  • Ensure consistency, accuracy, and clarity of metrics and definitions across reporting outputs.
• Business Intelligence & Tool Expertise
  • Build and maintain semantic data models that enable efficient, scalable reporting and analysis.
  • Leverage multiple BI and visualization tools to deliver intuitive, decision ‑ready insights.
  • Continuously improve automation, performance, and usability of reporting assets.
• Business Partnering & Influence
  • Serve as a trusted analytical partner to Distribution and Consumer Bank leadership.
  • Anticipate stakeholder questions and frame insights to support effective decision ‑making.
  • Provide thoughtful, data ‑driven recommendations with clear implications and trade ‑offs.
• People & Project Leadership
  • Lead analytical initiatives end ‑to ‑end, including scoping, work planning, execution, and delivery.
  • Develop project plans, manage timelines, and provide clear status updates to stakeholders.
  • Mentor and coach junior analysts, helping elevate overall analytical capability.
• Executive Communication
  • Produce polished, executive ‑ready materials including presentations, memos, and summaries.
  • Distill complex analyses into concise narratives tailored to senior leadership audiences.
• Ways of Working & Continuous Improvement
  • Operate independently with strong ownership and accountability for outcomes.
  • Identify and implement process improvements to increase speed, accuracy, and scalability.
  • Thoughtfully adopt GenAI tools to enhance analytical productivity while maintaining rigor and governance.

Qualifications

• 5+ years of experience in analytics, business intelligence, or a related role; financial services or retail banking experience preferred.
• Advanced SQL proficiency; hands ‑on experience with Alteryx or similar data preparation tools strongly preferred.
• Strong experience with BI and visualization platforms and semantic modeling concepts.
• Demonstrated ability to translate complex data into clear insights for senior leaders.
• Experience leading projects and mentoring junior team members.
• Bachelor’s degree in Business, Finance, Economics, Analytics, or a related field; advanced degree a plus.

Leadership & Soft Skills

• Insight ‑driven — anticipates questions, connects dots, and delivers analysis that informs action.
• Technically strong — combines analytical rigor with practical execution.
• Executive ‑ready communicator — translates complexity into clear, concise, decision ‑focused messages.
• Self ‑directed — takes ownership, prioritizes effectively, and operates with minimal oversight.
• Collaborative — builds strong relationships across functions and contributes positively to team outcomes.

Continuously curious — actively develops new skills and explores better ways to deliver insight and impact.

• Preferred Qualifications
  • Master’s Degree in Business Administration

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday
• Hybrid: 4 days per week onsite, 1 day remote

PayTransparency

The salary range for this position is $110,000 - $135,000, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.