Job Description

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Senior Business Information Analyst

Join a team where Purpose drives everything we do, Ambition fuels our growth, Respect shapes our culture and Trust builds our foundation.

We're not just hiring we’re inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.

Contract: FTC – 12 months.

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: Range is from £53,833 - £65,000 depending on skills and experience.

Location: London

Reporting to: Business Information Manager

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

About us

As a senior member of our Business Intelligence team, you’ll play a pivotal role in shaping how data and reporting are used across the organisation. You’ll help ensure that high-quality, accessible information is at the heart of decision-making, enabling teams to act with confidence and clarity.

This is a highly visible role where your technical expertise in Power BI will be combined with strong stakeholder engagement skills. You’ll work closely with colleagues across the business to rapidly understand their needs, translate them into clear reporting solutions, and deliver intuitive dashboards and insights that add real value.

Working collaboratively, you’ll lead requirements gathering sessions, often building solutions live with stakeholders to ensure outputs are practical, accurate, and fit for purpose. You’ll also support and mentor analysts within the team, helping to drive consistency and best practice across reporting.

As a trusted expert, you’ll build strong relationships across the organisation, ensuring teams have the insights they need to make informed decisions. You’ll act as a go-to specialist for resolving issues and driving improvements in our BI environment, and step in to support leadership when required.

What You’ll Do:

As a senior member of the Business Intelligence team, you’ll be our “go to” person for issues that need resolving or solutions finding on BI systems such as Power BI. You’ll play a key role in ensuring high-quality, reliable reporting supports decision-making across the organisation.

You’ll be seen as a subject matter expert in Power BI, responsible for designing and delivering accurate, user-friendly solutions that meet business needs. Working closely with stakeholders at all levels, you’ll translate requirements into effective reporting, lead discussions, and present insights clearly and confidently. You’ll also support the wider team stepping in to lead when required, maintaining strong standards around data quality, governance, and documentation, and ensuring all outputs are delivered accurately, efficiently, and in line with defined business rules.

This is a role for someone who wants to take ownership and make a visible impact. You’ll have the opportunity to shape how reporting evolves across the organisation, suggesting improvements, supporting key projects, and enhancing how data is used day-to-day.

You’ll build strong relationships across the business, act as the go-to expert for resolving complex BI challenges, and help ensure our Power BI environment runs effectively from optimising queries to managing capacity and access. If you’re motivated by driving better decisions through data, influencing stakeholders, and continuously improving how reporting is delivered, this is a genuinely exciting opportunity to step into a senior, high-impact role.

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

Minimum Criteria

• You will have experience working with business intelligence software, and have direct experience of the software development life cycle as well as good technical knowledge and practical knowledge of providing reporting.

• You will have great communication skills, verbally and in writing – you’ll be able to explain your ideas clearly and articulately, ensuring your audience who may be non-technical can follow.

• Having the capability to manage people if required

• Have a strong knowledge of at least 1 BI tool and have a good understanding and knowledge of SQL

• Translating business requirements into a technical solution.

It would also be nice for you to have:

• Have excellent problem-solving skills when needing to find a solution to a requirement.

• Wanting to be a key person in a team by knowing as much as possible about the systems, processes and the organisation in order to contribute significantly to a team

• Having the capability to manage people if required

• A strong team player who enjoys helping people get the information they require.

• Great attention to detail to ensure the right solution is delivered and is accurate.

• Displaying strong project management skills – you know how to get things done and can deliver on time.

• Sharing and living our values in your everyday work.

Why You'll Love Working With Us:

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

• Flexibility remote, hybrid, or in-office

• Wellbeing [Health plan, gym memberships, mental health support]

• Growth We invest in your future with [courses, mentorship, promotions]

• Culture Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days

• Generous pension

• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave

• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few

• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others

• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only

Let’s Make This Easy.

Please upload a copy of your CV and complete the questionnaire

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now! Closing date for the role is Midnight on Friday 12th June 2026.

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

The Financial Ombudsman is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more

https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion

Don’t miss out be part of the journey and take advantage of this opportunity.

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We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.

Join our community –This is a great opportunity to learn about the Financial Ombudsman and the work that we do. https://www.linkedin.com/groups/13155251/