Job Description

The Senior Immigration Analyst (Advisory & Compliance) works in a centralized operations hub setting in Kuala Lumpur, providing remote case support to the Australian Advisory & Compliance practice on inbound corporate immigration matters.

This role will report into the management based in Australia (remote), with guidance and supervision of a local supervisor.

As a Senior Business Immigration Analyst, you will..

• Prepare accurate and complete visa applications for review before sending to client and/or preparing for lodgment;
• Collate and review documents required to support visa applications, ensuring discrepancies and/or missing documents are followed up;
• Proactively follow defined processes to complete tasks efficiently and within prescribed timelines and protocols;
• Generate clear, well-organized written work product that requires minimal edits, including case-related documents, internal and external emails etc.;
• Instruct and coordinate with Fragomen internal operations support team, ANZ Operations (ANZO) on case processing, including case initiation, lodgment, and billing;
• Respond to client and other inquiries in a timely manner, develop and maintain positive client relationships with relevant contacts;
• Ensure clear communications with all stakeholders (internal and external) throughout the whole process;
• Record, track, monitor deadlines (including visa expiry dates) and follow up post lodgment requests from Immigration;
• Ensure all case information is up to date in the firm’s case management system regarding case flow, delays, and billing information;
• Demonstrate understanding of specific visa/work permit processes, provide case teams, clients and assignees with up to date information from government agencies;
• Identify potential issues that may cause delays or application denials and raise promptly to case teams;
• Help to improve and define processes, and support implementation of new/revised processes;
• Develop working knowledge of labour agreements, including tracking of ceiling years and numbers available/ required for lodgment of visa applications;
• Assist with preparation and review of client reports, including consolidation and analysis of data in some cases;
• Assist with collation and initial review of documents required in support of immigration audit requests;
• Follow documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance.

An ideal candidate should…

• Demonstrate exceptional planning and time management skills with an ability to multi-task and manage competing deadlines.
• Be comfortable working in a fast-paced environment and reporting in to multiple stakeholders.
• Be meticulous and detail oriented.
• Demonstrate excellent communication skills.
• Have the ability to work across multiple cultural contexts and to connect with people from other cultures.
• Demonstrate versatility and agility in adjusting to changes in policy, client expectations, case volumes.
• Display professionalism and a positive learning attitude.
• Have strong analytical and judgement skills.

Let's talk if you have…

• Degree qualified in any discipline.
• Two (2) or more years’ experience in a professional setting; experience in immigration, visa processing or Human Resources Shared Services is a plus.
• Working knowledge of Microsoft Excel.
• Excellent command / highly proficient in spoken and written English. Good proficiency in a secondary language could be a bonus.

At Fragomen, we offer excellent training and the opportunity to work with knowledgeable professionals and immigration law specialists.

Finding the right person is very important to us. We hope that finding the right place is important to you.

Interested? Apply now. Don’t forget to include your CV and cover letter.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.