Job Description

Why Wells Fargo

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Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Join us!

About this Role

Wells Fargo is seeking a Senior Business Execution Consultant within CORE supporting Fraud & Claims Management (FCM). Learn more about our business divisions at Wells Fargo Careers. In this role, you will support the learning needs of critical Fraud and Claims business functions, helping ensure frontline employees have the knowledge, skills, and resources needed to deliver exceptional customer service while meeting regulatory and operational requirements. You will partner closely with business leaders, subject matter experts, and Enterprise Learning & Development teams to design, deliver, and facilitate training programs that drive workforce readiness and performance.

This position supports teams across Claims & Recovery and Fraud Detection Operations, including Credit Card Claims, Debit/ACH/Check Claims, Online Claims, Recovery & Restitution Processing, Identity Theft Assistance, Fraud Alert Investigation, Account Takeover, Online Banking Fraud, Payment Fraud, and other high-risk fraud prevention and detection functions.

As a Senior Business Execution Consultant, you will create and maintain learning content, facilitate instructor-led and virtual training programs, manage classroom delivery, manage leadership relationships, and support onboarding and transition initiatives. You will collaborate with line-of-business partners to identify skill gaps, develop learning solutions, and ensure employees are prepared to navigate complex customer situations, mitigate risk, and maintain compliance with business and regulatory requirements.

In this role, you will:

• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
• Manage implementation of complex learning and development solutions for various learning audiences through in the moment consultation, facilitation, or coaching sessions to ensure effectiveness of business and managerial styles
• Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
• Work independently to make recommendations for support function by providing support and leadership
• Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
• Collaborate and consult with team leaders in developing project plans, policies and procedures
• Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners

Required Qualifications:

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 3+ years of experience in learning and development, training delivery, business execution, project management, or a combination of these areas.
• Experience designing end-to-end learning journeys, facilitation strategies, workshops, and training programs that drive engagement and business outcomes.
• Experience designing simulations, case studies, scenarios, and interactive learning activities that build critical thinking and decision-making skills.
• Demonstrated expertise in instructional design, adult learning theory, and experiential learning methodologies.
• Experience developing, updating, and maintaining training curricula, facilitator guides, job aids, reference materials, and learning content.
• Experience converting instructor-led training into digital learning solutions, including e-learning, virtual training, videos, and interactive resources.
• Advanced proficiency with learning and content development tools, including Epiplex, Camtasia, and Adobe Acrobat Pro.
• Advanced experience with Adobe Creative Suite, including Photoshop, Premiere Pro, and After Effects, to create multimedia learning assets, graphics, animations, and instructional videos.
• Demonstrated experience using TechSmith Camtasia for video production, screen capture, editing, narration, and instructional content development.
• Experience evaluating learning effectiveness and enhancing content based on learner feedback, performance metrics, business needs, and regulatory changes.
• Strong facilitation design skills with experience creating content for instructor-led, virtual, and hybrid learning environments.
• Experience partnering with business leaders and subject matter experts to identify learning needs and develop targeted training solutions.
• Advanced Microsoft PowerPoint and presentation design skills with experience creating visually engaging training materials and executive-ready learning presentations.

Job Expectations:

• Ability to travel up to 25% of the time
• Must be willing to adjust schedule to support different times zones as needed
• Ability to work additional hours and flex schedule to meet the needs of the business
• This position is not eligible for visa sponsorship

Job Locations:

• 107689 2850 S Price Rd., E Building, Chandler Campus, 1st floor Phoenix, AZ
• 145784 4101 Wiseman Blvd, Building 110, 1st floor San Antonio, TX

Posting End Date:

5 Oct 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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