Job Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

We are looking for a driven Business Development Manager to lead our growth initiatives. You will be responsible for identifying profitable business opportunities, building strategic relationships, and turning our strategic vision into measurable revenue. The ideal candidate is a strategic thinker with excellent networking skills and a proven track record of sales growth.

Core Responsibilities

• Market Analysis: Research market trends, analyze competitor activity, and identify untapped market segments
• Lead Generation: Build and maintain a robust pipeline of prospects through networking, cold outreach, and industry events
• Client Relations: Initiate and nurture relationships with potential and existing clients, understanding their needs to propose tailored solutions
• Pitching & Proposals: Craft compelling business proposals, presentations, and contracts
• Cross-Functional Collaboration: Work closely with the marketing, product, and sales teams to align growth strategies and ensure high client satisfaction

Qualifications

• Bachelor's degree in Business, Marketing, Finance, or a related field; MBA is a plus.
• Proven experience in Business Development, Sales, Partnerships, or Account Management.
• Strong communication, presentation, negotiation, and stakeholder management skills.
• Proficiency in CRM tools such as Salesforce, HubSpot, or similar platforms.
• Self-motivated, results-oriented, and comfortable working in a fast-paced, target-driven environment.
• Strong relationship-building skills with the ability to collaborate effectively across cross-functional teams.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.