Job Description

Senior Business Continuity Specialist

The Senior Business Continuity (BC) Specialist is responsible for advanced assistance with the management of the Auto Club Enterprise’s (ACE’s) business continuity program, developing and delivering business continuity training and exercises, assisting with the development of business continuity plans, procedures, and other supporting documentation, and serving as a touchpoint for other business units and/or agencies on matters relating to business continuity. Additionally, this position may serve as a Duty Officer on a rotational basis.

Responsibilities

• Provide advanced assistance with developing planning, training, exercises, and other departments’ crafted documentation related to business continuity.
• Assist with facilitating/guiding BIAs for respective business units and enterprise wide.
• Assist with planning, training, and operational outreach relating to the implementation of assigned BC programs.
• Assist with and serve as an administrator of the department’s Software as a Service (SaaS), emergency notification system, and other technologies as assigned.
• Develop and deliver BC advanced training and exercises (discussion- and operations-based) to a variety of audiences.
• Support execution of BC plans in times of crisis or other business interruption.
• Participate in Steering Committee meetings and ensure good note keeping, brief-out to management, and information sharing to fellow teammates.
• Support with the aligning of BC planning, initiatives, and other instrumental goals with organization goals.
• Partner with applicable IS team(s) for disaster recovery processes and alignment with identified upstream/downstream dependencies.
• Partner and assist with the department’s cross-functional program, Emergency Management.
• Perform related work as assigned.

Qualifications

• A bachelor’s degree in business management, emergency management, safety, public administration, or related discipline is required, or equivalent combination of education and work experience required.
• A minimum of five (5) or more years in business continuity, emergency management, or closely related experience.
• Experience assisting in creating and delivering business continuity presentations to small and large audiences.
• Excellent oral and written communication skills and ability to effectively communicate ideas in a clear, concise, and professional manner.
• Completion of incident command courses within six (6) months of hire: FEMA ICS-100, 200, 300, 700, and 800.

Preferred Education and Experience Requirements

• Master’s degree in business management, emergency management, public administration, or similar
• CBCP certification
• Experience in the insurance industry at a corporate level
• 5 years’ experience in discussion and operations-based exercise environment
• 5 years’ experience in business continuity plan development

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify