Job Description

• 9–12-month fixed term contract
• Join a high-profile transformation program improving claims outcomes for members.
• Bring your superannuation or life insurance claims expertise to a program where you can make an immediate impact.

The opportunity to join our team

We're looking for two experienced Senior Business Analysts to join a significant Claims Uplift Program focused on improving member outcomes, strengthening regulatory compliance and delivering meaningful business transformation across our claim’s operations. This is a rare opportunity to work on a program that sits at the intersection of claims, risk, governance and transformation, delivering meaningful outcomes for members and the business.

You'll partner closely with claims, risk, member outcomes and programme delivery teams to define requirements, drive delivery and help shape the future state of claims management across our business. Working as part of an agile delivery environment, you'll play a key role in translating complex regulatory and operational requirements into practical, actionable outcomes.

In this role you will:

• Lead discovery workshops and end-to-end requirements gathering across business, regulatory and reporting initiatives.
• Analyse and document business processes, controls, reporting requirements and future-state solutions.
• Maintain traceability from regulatory obligations through to requirements, business rules, controls, measures and outcomes.
• Drive backlog refinement, user story development, testing support and business acceptance activities.
• Facilitate stakeholder engagement across claims operations, member outcomes, risk and governance teams.
• Identify risks, dependencies and blockers, escalating issues and driving decisions where required.
• Support reporting, governance and benefit realisation activities across the program.
• Help transition solutions, processes and documentation into sustainable BAU ownership.

What You Bring to This Role

We're looking for experienced Senior Business Analysts who can quickly establish credibility, navigate complexity and operate effectively in a fast-paced delivery environment.

You'll ideally bring:

• Proven Senior Business Analyst experience within superannuation, life insurance claims or a closely related financial services environment is essential.
• Strong understanding of life insurance claims, including death, TPD, income protection and terminal illness claims.
• Experience working on regulatory, risk, compliance, transformation or uplift programs.
• Expertise in requirements elicitation, business process analysis, stakeholder management and end-to-end traceability.
• Strong agile delivery experience, including backlog refinement, sprint ceremonies and business acceptance testing.
• The confidence to influence senior stakeholders, challenge assumptions and drive outcomes.
• Excellent written and verbal communication skills with the ability to translate complexity into clear business decisions.
• Experience operating within environments where governance, auditability and regulatory scrutiny are critical.

Highly desirable

• Claims transformation or claims uplift program experience.
• Experience within trustee, superannuation or life insurance environments.
• Exposure to regulatory initiatives, APRA obligations or claims handling reforms.
• Data quality, reporting governance or reporting controls experience.

Find the better way

What gets us excited about working here? Helping people feel good about their money as one of Australia’s leading financial wellbeing organisations. From those starting out to those retiring. As your team, we’ll show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives.

If this sounds like your kind of career, you sound like our kind of person. With us, you’ll do work that builds your technical know-how and challenges our entire industry to move forward. Along the way, you’ll be free to explore new ideas and technology, solve problems in a team, and independently to get great things done. Around here, we like to call it “putting our fingerprints on the future”.

People-inspired tech

Deep expertise combined with creativity can take on the trickiest of problems. Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.

To Apply

Read more here about why you should join our team.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.