Job Description

• Permanent / Secondment / Fixed Term roles
• Service Improvement and Delivery, Service Delivery, National Office, Wellington

About the role | Mō te tūnga

You’ll join the Service Improvement and Delivery business unit, the delivery engine for Service Delivery, accountable for service improvement and change implementation. The team brings together operational and support functions with planning, sequencing, and execution of business change, policy implementation, and system enhancements. You’ll be part of a delivery team, working on initiatives across an income, employment, or housing lens.

We are looking for a talented and experienced Senior Business Analyst to join our Service Improvement and Delivery team.

What we offer:

• The opportunity to work in a dynamic, fast-paced environment where your skills will directly contribute to improving the wellbeing of New Zealanders
• Collaborative work with diverse business groups, turning their needs into effective solutions
• A supportive team culture that values knowledge-sharing, personal and professional growth, and impactful outcomes

Key responsibilities:

• Work as a Senior Business Analyst within an agile delivery team to deliver changes in our frontline
• Analyse and understand business needs, translating them into fit-for-purpose user stories and requirements with clear acceptance criteria
• Assist in designing business process or systems, to capture business requirements and problem definitions
• Collaborate effectively with stakeholders across MSD to ensure user stories are well-understood, and desired outcomes are achieved
• Apply strong analytical and critical-thinking skills to identify and address pain points effectively
• Maintain extensive knowledge of MSD’s products, services, processes, best practices, operational policies, and system functionality
• Provide comprehensive support to the Delivery Lead and Director throughout all stages of the product lifecycle, ensuring effective planning, execution, and continuous improvement
• Provide high-quality reporting and feedback to stakeholders, users, and team members

Skills and experience required:

• Proven experience as a Senior Business Analyst within an Agile delivery environment.
• Demonstrated ability to translate complex business needs into user stories and requirements, with well-defined acceptance criteria
• Excellent communication skills, with the ability to convey technical information clearly and succinctly to a range of audiences
• Strong analytical, problem-solving, and critical-thinking skills
• Proven ability to engage and collaborate with stakeholders, delivery team members and vendors to fully understand, communicate, and document processes, workflows, requirements, and solutions
• Experience in facilitating requirements gathering workshops with Subject Matter Experts
• Ability to provide coaching and mentoring support and guidance to other analysts.

This role does not require coding or deep technical development experience. Our focus is on strong Business Analysis capability within a business and service delivery context.

Position Description | He Whakaahuatanga Tūnga

A copy of the position description can be found here. Senior Business Analyst, position description

Salary | Utu-ā-tau: $103,815.00 - $125,958.00

Applications close | Ka kati ngā tono hei te: 11.59pm, Tuesday 20 October 2026

About us | Mō mātou

The Ministry of Social Development (MSD) is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

How to apply | Me pēhea te tuku tono

Before you submit your application, please take a moment to review our guidance to understand how AI can best support your application. Candidate Guidance - Responsible AI use in recruitment

To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.

Note: Your cover letter will be a key part of our assessment process. Please highlight how your skills and experience relate to the key responsibilities listed in the position description and job advertisement.

All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz

Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.

Joining us | Ko te hono mai

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.

If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.