Our team and what we'll accomplish together

We're building a data-driven transformation engine across Product, Marketing, and Logistics. As a Senior Business Analyst, you'll partner with cross-functional teams to unlock insights from complex data, design dashboards that drive strategic decisions, and lead process automation initiatives that deliver measurable efficiency gains. This is also a role with real growth potential—we invest in developing our team members into future leaders and business consultants.

Unlike larger corporate structures, our team moves at startup speed—if you have an idea, we test it within days, not months. You'll work within the broader TELUS supply chain but with the autonomy and pace of a smaller organization.

What you’ll do

• Partner with Product, Marketing, and Logistics stakeholders to deeply understand business challenges, strategic priorities, and decision-making needs through discovery workshops and ongoing engagement

• Take ownership of business challenges by scoping solutions, engaging stakeholders for input, and defining implementation roadmaps—moving insights from analysis into action across the organization.

• Build and maintain dashboards and data views by aggregating data from multiple systems (legacy, Google, Tableau, SQL etc.) and translating it into insights that inform strategy.

• Lead process improvement initiatives by identifying bottlenecks, recommending AI-assisted automation solutions, and developing implementation playbooks that drive measurable efficiency gains

• Generate strategic business cases and ROI analyses for new initiatives, connecting data insights to business outcomes and executive strategy

• Mentor junior analysts while building a portfolio of high-impact projects that position you for senior leadership roles

• Serve as a bridge between business and technical teams, translating requirements into solutions and ensuring alignment across stakeholders

• Manage transactional system movements and logistics coordination (~30% of your time)

What you bring

• Bachelor's degree in Business Administration, Information Systems, Engineering, Economics, or related field

• 3+ years of experience as a Business Analyst with demonstrated impact in data analysis, dashboarding, and process improvement

• Advanced proficiency with BI tools (Tableau, Power BI, or similar)

• Expert-level SQL and data querying skills

• Experience with Google Sheets and/or Google Apps Script OR equivalent automation/scripting platforms (essential for modernizing our process-heavy workflows).

• Strong project management capabilities with proven ability to lead cross-functional initiatives

• Excellent executive communication and stakeholder management skills

• Demonstrated experience with process improvement and automation initiatives

Great-to-haves

• Knowledge of ERP systems (SAP, Repair Q, Cynergy) or similar enterprise platforms

• Experience with TELUS FueliX or other generative AI platforms

• Background in supply chain, logistics, or operations (not required if you have strong analytical fundamentals and the ability to learn domain knowledge quickly)