The Citco Group Limited

Senior Business Analyst - Service Now (12 months contract)

The Citco Group Limited  •  Manila, PH (Hybrid)  •  19 days ago
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Job Description

Senior Business Analyst (Service Now)

Clark Pampanga

Mid Shift – Hybrid

About the Role:

As part of the Service Delivery department, the Senior Business Analyst will work with dedicated professionals to ensure the Service Now application is built and configured according to the required technical specifications and business needs. The Senior Business Analyst will be a key liaison with stakeholders including Development and Support teams to gather, analyze, and document requirements of Service Now for various stakeholders. The Senior Business Analyst will work closely with leadership to manage deliverable timelines. Experience in financial industry, including understanding of investment portfolio accounting and investor relations processing is a plus.

About You

The successful candidate will:

  • have strong oral and written communication skills, especially with other team members including managers, peers and business stakeholders.
  • Have 3-5+ years of experience using ServiceNow
  • be an effective team contributor with a passion for growth, new technologies and automation
  • demonstrate effective teamwork and working relationships with others
  • have experience writing technical documentation and translating stakeholder needs into specific technical requirements
  • utilize Confluence and JIRA to track status of tasks and workload
  • have strong project- and time-management skills with the ability to set and maintain priorities
  • understand and apply concepts of Lean/Six Sigma/Continuous Improvement
  • be familiar with Service Now or similar IT Ticket Management Systems
  • Proven capability record in defining services, intents, workflows, SLAs and outcomes
  • Strong track record in translating ambiguous asks into User stories, Acceptance criteria, Data and reporting needs

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

The Citco Group Limited

About The Citco Group Limited

Our heritage, since founding a civil law notary practice in the 1940s to establishing the Curacao International Trust Company in the 1960s, is built on challenging paradigms and delivering exceptional service within the financial and professional services industry. Today, we continue to pioneer award-winning services and technology solutions that meet ever changing markets.

A commitment to investing in people, and proprietary technologies, has resulted in our reputation as the industry’s preeminent service provider, reassuring clients that their critical administration functions are in safe hands.

Our thought leadership and ability to quickly navigate complex change means our clients can depend on us as trusted advisors to make informed decisions in response to market conditions.

Our Divisions

Citco Fund Services & Investor Relations

CFS is the global leader in services for the alternative investment industry. With over 2,000 funds under administration and net assets exceeding $840 billion, we provide full service fund administration, fund accounting, net asset value calculations, investor relations, and more.

Governance Services

Leveraging our extensive global office network Citco Governance Services provides customised solutions, including corporate and global subsidiary governance, secretarial services, financial accounting and reporting, tax and audit liaison, and market entry services.

Banking, Depositary & Custody Services

Citco Banks operate in strategic financial centres and provide Institutional and Fund of Funds clients access to the funds universe through multiple communication and online real-time global funds platforms.

Citco Technology Management

Through our eight global development centres, Citco Technology Management provides secure infrastructures and develops award-winning technology products that underpin our commitment to service excellence.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Grand Cayman, KY
Year Founded
Unknown
Website
citco.com
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