Job Description

The Senior Business Analyst / Senior Lead is responsible for leading the business analysis, solution design, implementation, enhancement, and operational support of enterprise Learning and Training Systems. The incumbent serves as a trusted advisor to stakeholders and drives digital learning transformation initiatives that improve workforce capability development, certification management, and employee learning experiences.

Role & Responsibilities

Business Analysis & Functional Leadership

• Serve as the lead functional consultant and subject matter expert for Learning Management Systems
• Lead stakeholder workshops to gather business requirements and define future-state processes
• Analyze training operations, certification management, compliance tracking, and learning workflows
• Develop business cases and solution recommendations for learning transformation initiatives
• Drive continuous improvement and process automation initiatives

Learning Systems Management

• Lead implementation and support of LMS platforms, including SAP SuccessFactors Learning or equivalent solutions
• Support curricula management, learning assignments, certification tracking, and reporting
• Partner with training and HR teams to optimize learning administration processes
• Ensure data quality, reporting accuracy, and compliance requirements are met
• Support integration with HR, talent, and workforce systems

Project & Vendor Management

• Lead enhancement projects, upgrades, and implementation initiatives
• Manage vendors and service providers responsible for LMS delivery and support
• Monitor project delivery, risks, timelines, budgets, and quality metrics
• Drive release management and deployment activities

Quality Assurance & Governance

• Lead SIT, UAT, and production verification activities
• Establish governance for learning data, compliance reporting, and audit requirements
• Support issue resolution and service improvement initiatives

Requirements

Education & Experience

• Bachelor's Degree in Computer Science, Information Technology, Information Systems, Business, or related discipline
• Minimum 8 to 10 years of experience supporting enterprise Learning Management Systems and HR applications
• Experience leading system implementation and enhancement projects

Technical Competencies

• Strong knowledge of SAP SuccessFactors Learning or equivalent LMS platforms
• Understanding of workforce learning, compliance, certification, and training administration processes
• Experience with HR system integrations and reporting solutions
• Knowledge of SDLC, Agile, and Waterfall delivery methodologies

Preferred Qualifications

• SAP SuccessFactors Learning certification or equivalent Learning Management System certification
• Experience supporting healthcare, government, or large enterprise environments is advantageous
• Experience with digital learning, e-learning platforms, and learning analytics

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