Job Description

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Manage and triage incident tickets received during production season
• Work with dev team and stakeholders to identify and resolve defects in production environment
• Review and approve requirements adhere to standards
• Assist development team in refinement of backlog
• Review, reconcile, and troubleshoot data
• Outline requirements from business partners and translate to User Stories and Acceptance Criteria
• Responsible for both agile product knowledge and technical knowledge
• Write, maintain, and execute test cases for enhancements
• Facilitate User Acceptance and E2E Testing with Stakeholders
• Project management/supporting multiple projects and products
• Demonstrate leadership skills and the ability to influence
• Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience as a Business Analyst or similar role
• 3+ years of experience in the Healthcare Industry with an understanding of medical terminology and clinical care
• 2+ years of experience in agile methodology and tools experience writing and prioritizing capabilities, features, user stories and acceptance criteria from a business perspective
• 2+ years of demonstrated Project support for multiple projects/ products
• 1+ years of experience writing and analyzing SQL/T-SQL code
• Proven intermediate to advanced proficiency in all MS Office Suite programs (Excel, SharePoint, and PowerPoint)
• Demonstrated problem solving skills to include the ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of action
• Demonstrated leadership skills and the ability to influence
• Proven excellent verbal and written communication skills to include the ability to speak clearly and concisely, conveying complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others
• Reside in the US

Preferred Qualifications:

• Intermediate experience with User Interface applications
• Experience with Tableau and Data Visualization
• Experience with AI Tools and use of Agents to enhance productivity
• Comprehensive knowledge of HEDIS® or other national health care quality reporting standards
• Proven solid leadership and interpersonal skills

Soft Skills and Competencies:

• Ability to utilize critical thinking skills to ensure necessary work is being done for each project
• Ability to work multiple projects at one time and maintain all project timelines
• Ability to work with all levels of leadership (front line to Vice President)
• Ability to communicate via email clearly and concisely
• Ability to solve complex questions
• Ability to discuss and resolve issues surrounding requirements alongside business partner with little to no assistance
• Ability to have a positive and productive working relationship with business partners
• Ability to manage own time efficiently and effectively
• Ability to clearly communicate expectations and deliverables
• Ability to understand how to gather data or perform analysis
• Ability to identify solutions to non-standard requests and problems
• Ability to learn new technologies
• Ability to work as a team player and with minimal guidance. Seeking guidance only on the most complex tasks

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.