Job Description

Senior Business Analyst – Remediation

• 12-month, Max-Term, full-time position (open to Sydney or Melbourne candidates)
• Flexible, hybrid working environment
• Deliver large-scale remediation programs within a mature, high-performing remediation function

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.

Your New Role

Are you an experienced remediation professional who enjoys solving complex problems, working with large datasets and driving fair outcomes for customers?

As Senior Business Analyst – Remediation, you'll join a highly established and respected remediation function that delivers some of the largest and most complex remediation programs in the industry. Working with proven methodologies, strong governance frameworks and excellent training, you'll have the opportunity to broaden your remediation expertise while contributing to meaningful outcomes for members and the Fund.

You'll lead business analysis activities across remediation initiatives, helping define methodologies, analyse impacts, develop recommendations and ensure remediation outcomes are delivered honestly, efficiently and fairly. Success in this role requires curiosity, strong analytical thinking and a willingness to challenge assumptions, uncover insights and translate complex information into clear recommendations.

What You'll Do

• Lead business analysis activities across complex remediation initiatives from scoping through to implementation.
• Analyse incidents, define remediation methodologies and support member communication and payment approaches.
• Work with large datasets to identify impacts, uncover insights and support decision-making.
• Develop remediation documentation, governance artefacts and stakeholder recommendations.
• Facilitate stakeholder engagement and drive delivery outcomes across multiple initiatives.
• Identify opportunities to improve remediation processes, efficiency and scalability.

What You'll Need

• Strong experience delivering remediation initiatives within Financial Services, ideally Superannuation.
• Demonstrated business analysis experience across remediation, risk, compliance or regulatory programs.
• Advanced Excel skills and experience analysing large datasets to identify trends, insights and root causes.
• Strong documentation, stakeholder management and communication skills.
• A curious, self-starting mindset with a willingness to challenge assumptions and drive evidence-based decisions.
• Experience working within complex, highly regulated environments and managing competing priorities.

Highly regarded:

• Knowledge of RG277 or predecessor remediation guidance.
• Understanding of the Royal Commission findings and their impacts on Financial Services.
• Superannuation industry experience and/or large-scale customer remediation programs.
• Experience using AI tools to support analysis, documentation and productivity.

Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What's Next

If you’re ready to bring your energy, integrity, generosity of spirit and passion for excellent outcomes to a team delivering fair and sustainable remediation outcomes for AustralianSuper members, apply now!

Australian or New Zealand citizenship or Australian permanent residency status is required.

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AustralianSuper may use AI to review resumes and conduct initial phone interviews. This involves processing your resume, cover letter, and voice recording in Australia and the USA to help assess your suitability for the applied role. When invited to an AI phone screening, you may opt for a traditional phone screening instead.