Job Description

About MUFG Pension & Market Services (Optional)

MUFG Pension & Market Services is a global business connecting millions of people with their assets – safely, securely, and responsibly. We have over 6500 employees across 4 continents and continue to grow every day.

MUFG Retirement Solutionsis the largest business under MUFG Pension and Market Services and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth.

We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people.

The Role

We’re looking for a highly skilled Senior Business Analyst to join our Portfolio Management team within MUFG Retirement Solutions. In this role, you will work closely with Project Managers, business leaders, cross-functional teams, and senior stakeholders to ensure business and technical requirements are captured, documented, and delivered across the full project lifecycle.

You will play a key part in shaping analysis practices, supporting continuous improvement across the Portfolio and Squad teams, and contributing to a culture of collaboration, quality, and delivery excellence. Your ability to navigate ambiguity, lead workshops, influence stakeholders, and produce high-quality documentation will be essential to your success.

Key Accountabilities and main responsibilities

• Lead the definition of business problems by conducting in‑depth analysis across technical and non‑technical inputs.
• Develop clear, detailed business and technical requirements ensuring solutions meet objectives and quality standards.
• Maintain full traceability from requirements through development and testing.
• Facilitate workshops and discussions to gather, validate, and prioritise requirements.
• Analyse data to validate opportunities, inform decision‑making, and support business cases.
• Model business processes and identify improvements to enhance efficiency and customer experience.
• Assess impacted systems to determine required changes and guide developers on key considerations for accurate build.
• Produce high‑quality documentation including Business Requirements, Functional Specifications, and screen flows.
• Manage and maintain requirement artefacts to build organisational knowledge and support future project work.
• Analyse backlogs to identify synergies and improve efficiency across projects and workstreams.
• Contribute to and facilitate BA Centre of Excellence discussions and uplift initiatives.
• Support and/or lead functional testing activities, ensuring evidence, documentation, and strong traceability are maintained.
• Develop business‑level user acceptance criteria and support business readiness activities to ensure smooth BAU transition.
• Collaborate closely with technical and business stakeholders to review priorities and ensure alignment.
• Provide coaching, guidance, and leadership to team members, modelling strong communication and collaboration.
• Identify, assess, and manage project risks and issues, and champion strong RAID management practices.
• Provide recommendations for portfolio‑level improvements, efficiency gains, and enhanced delivery outcomes.

Experience & Personal Attributes

• 5+ years Technical Business Analyst experience, covering both business and technical requirements.
• Strong grounding in project management fundamentals (estimation, planning, resource management, risk & issue management, communications).
• Experience with project management and scheduling tools.
• Proficiency creating reports, charts, and presentations for executive stakeholders.
• Experienced user of Microsoft Office, ServiceNow, Jira, and SharePoint
• Strong understanding and experience with Agile methodologies
• Ability to work confidently across multiple business and technical teams.
• Strong communication skills, with experience presenting to both large and small groups.
• Excellent analytical, problem‑solving, and documentation skills.
• Ability to manage competing priorities and adapt to change.
• Testing experience will be highly advantageous.
• Highly self‑driven, collaborative, and able to navigate

Some of our Employment Benefits

• FlexiWorks – enabling our employees to work in the office and at home
• Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
• Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development - Development at your fingertips via self-paced learning, including educational assistance supportv
• Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
• Novated Car Leasing

Culture at MUFG Pension & Market Services
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services Successful applicants will be required to complete background screening prior to commencement of employment.

Background Checks

Please note that all successful applicants are required to undergo background checks that include Police Checks and Work History Verification.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.