Job Description

Create your best future and join as a Senior Business Analyst.

This role will play a crucial part of the UNITE team. UNITE is our business-led, tech-enabled transformation, and a key priority for the Group. UNITE is about delivering 'one best way' to make our processes, systems, and tech simpler so we can deliver a better experience for our customers and make things easier for our people.

• Location: Adelaide based role only
• On-site Requirement: 2-3 days in the office per week
• Why On-site? This is a highly collaborative position involving regular face-to-face workshops and close team interaction, making in-office presence essential.

What’s the role?

The Mortgage Operations team is on an exciting transformational journey as a key stakeholder in Westpac’s Unite transformation. As a Senior Business Analyst in the Mortgage Operations team, you will be the conduit between a variety of transformational initiatives and the Mortgage Operations business to ensure a smooth integration and transition.

You will lead and deliver business analysis activities within Mortgage Operations, defining scope aligned to project objectives, desired business outcomes, and delivered capabilities across small to medium initiatives. You will demonstrate a clear understanding of agreed value outcomes, ensure accuracy and consistency of requirements, and independently structure and package requirements across complex workstreams to achieve consensus and formal approval.

Additionally, you will navigate and manage stakeholder resistance or conflict to build strong, effective working relationships that support successful outcomes. You will tailor communication to suit different audiences and contexts, deliver clear and impactful messages, and provide guidance, mentorship, and direction to team members while supporting larger and more complex initiatives where required.

What do I need?

• Previous experience in business process mapping, impact assessment, change readiness, and integration within Financial Services.
• Demonstrated experience managing multiple business process re-engineering or transformation projects.
• Proven ability to engage with senior stakeholders effectively, facilitating workshops, and managing relationships to drive and influence project success.
• Ability to communicate complex transformational concepts in a clear, accessible manner for a variety of audiences.
• Experience in migration/data migration preferred