Job Description

Senior Business Analyst

We are seeking an experienced Senior Business Analyst to support business transformation and digitalization initiatives within a public-sector environment. The role combines hands-on business analysis with the responsibility of establishing and strengthening internal business analysis capabilities.

You will act as a key link between business stakeholders, IT teams, project management, and leadership, ensuring that business needs are clearly understood, documented, and translated into practical and sustainable solutions.

Key Responsibilities

Business Analysis & Requirements Management

• Gather, analyze, and challenge business requirements from stakeholders.
• Analyze existing business processes and identify opportunities for optimization, automation, and efficiency improvements.
• Document functional and non-functional requirements, user stories, process flows, and acceptance criteria.
• Ensure alignment between business objectives, IT constraints, and strategic priorities.
• Support solution validation, testing, and implementation activities.
• Facilitate workshops, requirements sessions, and stakeholder meetings.

Business Analysis Governance

• Define and promote business analysis standards, methodologies, and best practices.
• Improve the quality, consistency, and traceability of business analysis deliverables.
• Contribute to governance processes supporting project and transformation initiatives.
• Support prioritization of initiatives and business change activities.

Coaching & Capability Development

• Mentor and coach business experts transitioning into Business Analyst roles.
• Deliver knowledge transfer, training, and guidance on business analysis techniques.
• Establish and support the development of an internal Business Analysis community.
• Contribute to building a sustainable and autonomous Business Analysis capability.

Stakeholder Management & Collaboration

• Act as a liaison between business, IT, project teams, and management.
• Manage stakeholder expectations and facilitate decision-making processes.
• Identify dependencies, risks, and impacts across initiatives.
• Support governance meetings and transformation programs.

Required Qualifications

• Extensive experience as a Business Analyst in complex organizations or public-sector environments.
• Strong expertise in business process analysis, requirements management, and process modeling.
• Proven ability to facilitate workshops and manage diverse stakeholder groups.
• Experience documenting clear and actionable business requirements.
• Experience coaching, mentoring, or training colleagues.
• Strong communication, presentation, and facilitation skills.
• Ability to balance strategic thinking with hands-on delivery.

Preferred Qualifications

• Experience in social security, public administration, or regulated environments.
• Experience supporting organizational transformation and digitalization programs.
• Knowledge of governance frameworks, process improvement methodologies, and change management practices.

Languages

• Fluent French and Dutch.
• Strong written and verbal communication skills in both languages.

Personal Attributes

• Pragmatic and results-oriented.
• Self-driven and capable of working autonomously.
• Strong analytical and problem-solving skills.
• Collaborative and relationship-focused.
• Comfortable working in both strategic and operational contexts.
• Passionate about knowledge sharing and capability building.

Work Environment

• Hybrid working model with regular on-site presence in Brussels.
• Close collaboration with business, IT, project management, and leadership teams.
• Long-term transformation and digitalization initiatives within a public-sector environment.

Contract

• Initial 12-month assignment with the possibility of extension.
• Full-time engagement.