Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Key Responsibilities

Business Analysis & Requirements Management

• Partner with servicing operations, loan acquisition teams, underwriting, compliance, quality control, and IT teams to gather, document, andvalidatebusiness requirements.

• Translate complex business processes into detailed functional specifications, user stories, process flows, and system requirements.

• Lead requirements workshops, stakeholder interviews, and solution review sessions.

• Analyze current-state processes andidentifyopportunities for automation, efficiency improvements, and risk reduction.

• Support Agile, Waterfall, or hybrid project delivery methodologies.

• Create andmaintaincomplex queries to support business needs and data mining reports.

LoanOriginations& Workflow Support

• Support and enhance the loanoriginationssystemsused to intake mortgage loan applications and associated documentation from third-party financial institutions.

• Analyze workflow routing logic, approval processes, exception handling, and document management capabilities.

• Ensure loans areproperly reviewed, approved, and boarded into the servicing platformin accordance withinvestor, regulatory, and internal requirements.

• Collaborate with business teams tooptimizeoriginationsworkflows, approval hierarchies, and operational controls.

• Assistwith integration requirements between originationsystems, servicing platforms, document repositories, and external vendor systems.

Mortgage Servicing System Support

• S upport ongoing enhancements and maintenance of the mortgage loan servicing platform.

• Participate in servicing-related initiatives involving escrow, payment processing, investor reporting, customer communications, loss mitigation,defaultand loan transfers.

• Analyze servicing data and workflows toidentifysystem gaps, operational issues, and compliance risks.

• Support testing activities related to servicing system upgrades, enhancements, and regulatory changes.

Documentation & Process Improvement

• Create andmaintainbusiness requirements documents, process maps, workflow diagrams, test plans, and operational procedures.

• Develop clear documentation for system configurations, integrations, and business rules.

• Recommend process improvements that enhance operational efficiency, scalability, and customer experience.

Testing & Implementation Support

• Coordinate and support user acceptance testing (UAT), regression testing, and production validation activities.

• Work closely with QA and development teams to ensure solutions meet business expectations.

• Assistwith production issue analysis, troubleshooting, and root cause identification.

• Support implementation planning, training, and post-production stabilization efforts.

Regulatory & Compliance Support

• Ensure systems and workflows align with mortgage servicing regulations, investor guidelines, and internal audit requirements.

• Support compliance initiatives related to CFPB, RESPA, TILA, FHA, Fannie Mae, Freddie Mac, Ginnie Mae, and other servicing/investor standards.

• Assistin audit preparation and remediation activities.

Entry-level professional with some experience to contribute on a project or program. Role learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision making. This level is typically focused on self-development. Requires theoretical knowledge through specific education and training.

Qualifications

Bachelor of Science - Computer and Information Science, Equivalent relevant experience (5-7 years)

Experience

Relevant professional experience (2-5 years)

EEO Statement

As an employer, PHFA is committed to having a workforce that is diverse and reflects the residents that it serves. We strive to maintain a workplace where all employees and applicants for employment receive equal opportunities in all aspects of employment. There are numerous policies in place at PHFA to help us honor this commitment.

The Pennsylvania Housing Finance Agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, family status, gender, national origin, political affiliation, race or religion.

Diversity Statement

PHFA values, honors and commits to the equitable treatment and elimination of discrimination in all forms. We are committed to the diversity of all staff, and in all programs and services offered.