Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Business Analyst - IRM based in India.
This role is designed for an experienced business analyst who wants to drive meaningful digital transformation through the ServiceNow platform.
You will work closely with clients and technical teams to translate business needs into effective solutions that improve processes and operational efficiency.
The position offers the opportunity to contribute to enterprise-scale implementations while working with modern cloud-based technologies.
You will play a key role in understanding requirements, shaping strategies, and ensuring successful delivery of impactful solutions.
The ideal candidate will combine strong analytical skills, ServiceNow expertise, and the ability to build trusted relationships with stakeholders.
This opportunity provides continuous learning, certification support, and exposure to innovative approaches in enterprise workflow and risk management solutions.
Accountabilities:
The role focuses on analyzing business needs, defining requirements, and supporting successful ServiceNow implementations, particularly within Integrated Risk Management (IRM) environments. Key responsibilities include:
- Gather, analyze, and document business requirements, user stories, and process objectives for ServiceNow implementations.
- Understand customer needs, recommend strategies, and develop plans that improve business processes and operational effectiveness.
- Own business requirements, manage priorities, and align expectations with clients and end users.
- Perform impact analysis on existing business processes and IRM functions to identify improvement opportunities.
- Create functional specifications, wireframes, mock-ups, and documentation to support delivery teams.
- Collaborate with technical teams to prepare demonstrations and presentations for client stakeholders.
- Contribute to the creation of test scripts, acceptance criteria, and validation scenarios.
- Facilitate testing activities, including User Acceptance Testing (UAT), and ensure alignment on priorities and outcomes.
- Support continuous improvement initiatives by identifying opportunities to optimize platform usage and business workflows.
Requirements:
The ideal candidate brings strong business analysis experience combined with hands-on ServiceNow expertise and the ability to collaborate effectively with technical and business stakeholders. Required qualifications and skills include:
- 5+ years of professional experience working as a Business Analyst.
- Proven experience with the ServiceNow platform, with strong expertise in Integrated Risk Management (IRM).
- Strong understanding of business process architecture principles for cloud-based platforms.
- Experience with ServiceNow capabilities including integrations, Security Center, upgrades, debugging, and custom applications.
- Familiarity with Agile/Scrum methodologies and software delivery practices.
- Strong written and verbal communication skills with the ability to engage stakeholders at all levels.
- Ability to assess risks, recommend solutions, and simplify complex business challenges.
- Strong analytical, problem-solving, and critical-thinking abilities.
- Excellent documentation skills and experience communicating requirements clearly.
- Strong relationship management skills with customers, users, and cross-functional teams.
- Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or equivalent professional experience.
- Willingness to continue learning and obtaining ServiceNow certifications and module accreditations.
- Preferred certification: ServiceNow Certified System Administrator (CSA).
Benefits:
- Opportunity to work remotely from India on enterprise-level ServiceNow transformation projects.
- Access to official ServiceNow training and certification opportunities.
- Continuous professional development through platform learning and industry expertise.
- Exposure to innovative cloud technologies and AI-enabled enterprise solutions.
- Collaborative environment with experienced professionals across business and technology teams.
- Opportunity to create measurable impact by improving customer workflows and operational efficiency.
- Inclusive workplace culture focused on respect, collaboration, and professional growth.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
