Job Description

Expleo is seeking an experienced Senior Business Analyst with strong domain expertise in the Insurance sector to join our high‑performance Business Analysis practice. You will play a senior role in shaping digital transformation initiatives, enhancing operational efficiency, and supporting regulatory and customer‑centric change across General Insurance, Life & Pensions, or Specialty Insurance environments. As a trusted advisor, you will work closely with clients, guide cross‑functional teams, and ensure high‑quality delivery aligned to Expleo standards and methodologies.

Responsibilities

• Lead requirements gathering across policy administration, claims management, underwriting, customer servicing, and digital channels.
• Facilitate workshops with business, operational, and technology stakeholders to capture business, functional, and non‑functional requirements.
• Map and analyse end‑to‑end insurance processes, identifying gaps, inefficiencies, and opportunities for automation or digitisation.
• Produce high‑quality documentation including BRDs, FRDs, user stories, process flows, data models, and acceptance criteria.
• Work with clients to define business priorities, scope projects, and shape solution options that align with business and regulatory needs.
• Collaborate with architecture, development, QA, and PMO teams to ensure clarity of requirements and alignment across the delivery lifecycle.
• Support testing phases through test scenario definition, traceability matrices, defect analysis, and readiness assessments.
• Identify risks, dependencies, and impacts across policy, claims, data, and customer operations.
• Contribute to business readiness activities including training materials, operating model updates, SOPs, and customer journey redesign.
• Mentor junior analysts and support practice development initiatives as a senior member of the BA team.

Qualifications

• Bachelor’s degree in Business, IT, Finance, Risk, or related discipline (or equivalent experience).
• Professional qualification in Business Analysis (e.g., IIBA, PMI‑BA) is desirable.
• Insurance‑specific certifications (e.g., APA, CIP, ACII, LOMA) are a strong advantage.

Essential skills

• Excellent client-facing skills
• People management skills - introducing and building ways in which people can learn from each other, encouraging mentoring and the transfer of knowledge by designing and delivering learning interventions
• Team work and emotional intelligence
• Good self-management – continuous performance is both a goal and a mind-set
• Has an innovative approach – a bold thinker and doer, matching creativity with vigilance
• High value on openness and transparency

Experience

• 5+ years’ experience as a Business Analyst, with at least 3 years in the Insurance domain (Life, GI, Health, Specialty, or Reinsurance).
• Proven experience delivering regulatory, digital transformation, policy/claims system upgrades, data‑driven initiatives, or customer experience improvements.
• Hands‑on experience with insurance platforms (Guidewire, Duck Creek, Sapiens, Salesforce, bespoke PAS/Claims systems) is beneficial.
• Background working in consultancy or client‑facing roles is advantageous.
• Demonstrated experience influencing stakeholders and shaping solution direction as a senior BA.

Benefits

At Expleo, we are committed to providing a competitive salary and substantial benefits offering with unique wellbeing, financial and employee recognition programmes.

We pride ourselves on our diverse and inclusive culture and offer a variety of family friendly policies and enhanced leave to help you achieve a healthy work life balance.

By providing significant learning and development opportunities, we encourage individual growth and success throughout your career with us.

• Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges
• We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
• Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
• Competitive company benefits such as medical and dental insurance, pension, life assurance, employee wellbeing programme, sports and social events, birthday hampers and much more!
• Always working as one team, our people are not afraid to think big and question the status quo.

“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

At Expleo, we understand that many people experience impostor syndrome throughout their lifetime, please do not let this discourage you from applying for this role. Our Talent Acquisition Team welcomes all CV’s and will consider your application in line with the values, requirements and role competencies.