Job Description

We are looking for a Senior Business Analyst – Guidewire BillingCenter to join our Professional Services team. In this role, you will partner with P&C insurance clients to translate complex billing and finance processes into scalable solutions on Guidewire BillingCenter and the broader InsuranceSuite on Guidewire Cloud. You will lead requirements, drive solution design decisions, and ensure that delivered capabilities align with both business value and out‑of‑the‑box (OOTB) product behavior.

Key Responsibilities

Requirements & Analysis

• Lead workshops, interviews, and discovery sessions with business stakeholders, billing operations, and finance teams to elicit and document business and system requirements related to premium billing, payment processing, delinquency, and disbursements.

• Analyze current billing workflows (invoicing cycles, payment plans, collections, refunds, producer commissions) and identify gaps and optimization opportunities when moving to BillingCenter.

• Decompose high‑level business needs into well-structured epics, user stories, and acceptance criteria for Agile delivery teams.

Functional Design & Specification

• Translate billing and financial requirements into functional specifications for configuration and integration teams working on Integration Gateway, App Events, Cloud API, REST APIs, batch processes, and event messaging

• Recommend where to leverage BillingCenter OOTB capabilities versus where extensions or integrations are justified, ensuring solutions remain maintainable and cloud‑ready.

• Provide functional input into solution options and support impact analysis across PolicyCenter, ClaimCenter, financial systems, and downstream reporting.

Agile Delivery & Leadership

• Own and refine the functional backlog for BillingCenter features; support estimation, prioritization, and sprint planning in Agile/Scrum environments.

• Act as functional lead for the BillingCenter track, aligning work across cross‑functional teams (developers, QA, architects, integration, and digital).

• Support test planning by defining test scenarios and data for functional, integration, and UAT cycles; assist in defect triage where functional clarification is required.

Stakeholder Management & Communication

• Serve as the primary functional contact for billing-related topics with client product owners, SMEs, finance, and operations stakeholders.

• Prepare and deliver functional documentation, process flows, demo scripts, and stakeholder updates that clearly explain scope, decisions, and impacts.

• Facilitate trade‑off discussions, manage expectations, and ensure alignment between business goals, timelines, and solution design.

Required Skills & Experience

• Domain & Industry Experience : 6–10 years of experience as a Business Analyst in the P&C insurance domain, with a strong focus on policy/billing/finance processes.

Guidewire & Technical Skills

• Guidewire BillingCenter (highly preferred):

  • Core Billing Domain Expertise Strong domain knowledge in insurance billing processes, including invoicing, payment allocation, credit allocation, delinquency lifecycles, disbursements, producer commissions.

  • Billing models : Strong practical experience with both agency bill and direct bill models, across account‑level and policy‑level billing, including setup of billing accounts, commission handling and associated delinquency and write‑off processes

  • Guidewire BillingCenter OOTB Specific hands-on experience or familiarity with Guidewire BillingCenter configurations and its "out-of-the-box" (OOTB) billing features is highly preferred.

• Guidewire Suite Exposure (Nice to Have) Strong understanding of Guidewire InsuranceSuite Integrations (PolicyCenter/ClaimCenter/BillingCenter) and exposure to the Guidewire Cloud Platform.

• Experience participating in at least one end‑to‑end BillingCenter implementation, upgrade, or cloud migration is a strong plus.

• Technical Familiarity Familiarity with integration technologies such as Integration Gateway, App Events, Cloud API, and REST APIs, particularly for financial data exchange.

Methods, Tools & Certifications

• CertificationsGuidewire BillingCenter Specialist certification is a significant plus.

• Agile Proficiency Experience in Agile/Scrum environments, backlog grooming, and requirement traceability.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.