Job Description

We are seeking an experienced and highly capable Senior TCoE Business Analyst to bridge the gap between the Testing Organization and Business Analysis (BA) teams across multiple business initiatives.

This role serves as the demand and requirements lead within the Testing Center of Excellence, driving requirement understanding, interpretation, decomposition, and quality assurance for testing purposes. The successful candidate will lead and mentor project-level Test BAs, establish requirement management standards for testing teams, and ensure requirements are testable, consistent, complete, and accurately translated into testing assets.

In addition, this role will play a strategic leadership role in defining how Artificial Intelligence (AI) can be leveraged across the requirement lifecycle to improve testing effectiveness, accelerate test design, and enable next-generation testing practices such as AI-assisted test case generation, test automation, and intelligent validation.

The ideal candidate possesses strong insurance domain expertise, outstanding analytical capabilities, and a passion for transforming testing organizations through AI-enabled innovation.

Education

• Bachelor's degree or above in Business, Information Technology, Computer Science, Engineering, or a related discipline.

Experience

• 8+ years of Business Analysis, Testing, Product Analysis, or related experience.
• 5+ years working within large-scale enterprise delivery environments.
• Proven experience leading business requirement analysis across multiple projects.
• Experience working with testing organizations and supporting testing activities from a requirement perspective.
• Hands-on experience in insurance or financial services industry.
• Experience driving cross-functional collaboration among Business, BA, Development, and Testing teams.

Required Skills & Competencies

Business Analysis

• Advanced requirement elicitation and analysis skills.
• Strong capability in requirement decomposition and modeling.
• Expertise in translating business requirements into testable specifications.
• Deep understanding of requirement lifecycle management and traceability.
• Excellent stakeholder management and facilitation skills.

Insurance Domain Knowledge

Strong understanding of one or more of the following:

• Life Insurance
• Health Insurance
• General Insurance
• Policy Administration Systems
• Claims Management Systems
• Customer Service Operations
• Regulatory and Compliance Requirements

Ability to quickly understand and map business processes to system implementations.

Testing Knowledge

• Strong understanding of Software Testing Lifecycle (STLC).
• Experience with requirement-driven testing approaches.
• Familiarity with:
• Test Design Techniques
• Requirement Traceability Matrix (RTM)
• Risk-Based Testing
• Test Automation Frameworks
• Agile Testing Practices

AI & Emerging Technologies

• Strong understanding of Generative AI concepts, capabilities, and limitations.
• Experience using AI tools to support business analysis or testing activities.
• Knowledge of AI-assisted software development and testing practices.
• Ability to define AI adoption strategies and capability roadmaps.
• Passion for driving innovation and organizational transformation through AI.

Leadership & Communication

• Proven experience leading virtual or distributed teams.
• Outstanding communication and influencing skills.
• Ability to engage effectively with senior stakeholders and leadership teams.
• Strong coaching, mentoring, and capability development experience.
• Strategic mindset combined with hands-on execution capability.

Preferred Qualifications

• CBAP, CCBA, PMI-PBA, or equivalent Business Analysis certification.
• ISTQB Advanced Level certification.
• Experience in Test Center of Excellence (TCoE) environments.
• Experience with AI platforms such as Microsoft Copilot, Azure AI, OpenAI, Anthropic, or similar technologies.
• Knowledge of Agile, SAFe, DevOps, and Quality Engineering practices.
• Experience building AI-enabled testing solutions or frameworks.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid