Job Description

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners committed to delivering positive, personalised, and reliable IT experiences that help Grabbers do their best work.

Get to Know the Role

Reporting to the Engineering Manager, Business Applications, this role drives the implementation and adoption of approved transformation initiatives across EUC and service operations. It coordinates delivery, operational readiness, rollout, and benefits tracking with Product, Engineering, QA, country, and support teams. Product owns requirements and roadmap decisions; this role owns implementation enablement and operational adoption. This is an onsite role.

The Critical Tasks You Will Perform

• Analyse current and target-state processes, identify operational friction, and define practical implementation actions.
• Translate approved priorities into delivery plans, SOPs, acceptance criteria, readiness checklists, and rollout plans.
• Coordinate UAT, validation, stakeholder sign-off, release readiness, and post-launch stabilisation.
• Drive country and support-team readiness through communications, training, change adoption, and clear playbooks.
• Track adoption, efficiency, service impact, and realised benefits; maintain documentation and feedback loops, including AI-assisted improvements.

Qualifications

What Essential Skills You Will Need

• 4+ years of experience in ITSM processes, controls, service operations, and transformation delivery.
• Good understanding of the SDLC and how business, technical, testing, and support activities progress into production.
• Analyse processes, identify friction, and develop practical implementation, adoption, and improvement plans.
• Strong communication and collaboration skills, with experience coordinating cross-functional and multi-country stakeholders.
• Experience in UAT, release readiness, change adoption, training, documentation, post-launch stabilisation, data/AI-assisted analysis, workflow automation, and benefits tracking.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.