Job Description

Company Description

Quantanite is a specialist business process outsourcing (BPO) and customer experience (CX) solutions company that helps fast-growing companies and leading global brands to transform and grow. We do this through a collaborative and consultative approach, rethinking business processes and ensuring our clients employ the optimal mix of automation and human intelligence. We are an ambitious team of professionals spread across four continents and looking to disrupt our industry by delivering seamless customer experiences for our clients, backed-up with exceptional results. We have big dreams, and are constantly looking for new colleagues to join us who share our values, passion and appreciation for diversity.

The company is headquartered in London, with delivery centers in Dhaka (Bangladesh), Johannesburg (South Africa) and Thane (India). The current positions are for our Thane, India delivery center.

Job Description

• Lead end-to-end reviews and optimization of banking and financial business processes, especially those related to lending workflows and loan lifecycle management systems (LMS).
• Conduct in-depth requirements analysis, particularly for commercial lending, retail loans, credit workflows, and digital banking transformations.
• Collaborate with stakeholders to gather functional and non-functional requirements related to LMS platforms, AI-based tools, and process automation.
• Prepare and maintain Business Requirement Documents (BRDs), Functional Specifications (FSDs), and user stories for projects involving loan origination, underwriting, disbursal, repayment tracking, and NPA monitoring.
• Drive the implementation and enhancement of AI-enabled banking solutions, including use cases like credit scoring models, automated decision engines, document verification, and customer behavior analytics.
• Effectively communicate plans, deliverables, and insights to cross-functional teams including Risk, Compliance, Operations, QA, WFM, Product, and Technology.
• Perform gap analysis between existing loan systems and proposed AI-driven solutions, recommending improvements for scalability and efficiency.
• Support project planning, manage milestones, monitor deliverables, and ensure timely execution.
• Assist in the definition and maintenance of internal banking procedures, compliance frameworks, and automation SOPs.
• Translate complex business requirements into technical specifications and ensure smooth collaboration between business and tech teams.
• Participate in UAT planning, execution, and feedback tracking, ensuring AI and LMS integrations meet business needs and regulatory standards.
• Continuously research trends in AI applications in BFSI and propose innovative solutions for business impact.

Qualifications

• Graduate in Business Administration, Finance, Economics, IT, or related fields. MBA/CBAP/PMI-PBA certifications are preferred.
• Minimum 5 years of Business Analysis experience, with at least 2–3 years in the BFSI sector, including direct involvement with LMS platforms and lending operations.
• Proven experience in projects involving AI-powered products and digital transformation in banking.
• Strong knowledge of commercial lending systems, credit risk lifecycle, collections, underwriting, and regulatory compliance.
• Familiarity with core banking systems, LOS/LMS platforms, CRM tools, and cloud-based tech stacks.
• Excellent analytical thinking, documentation, and reporting skills.
• Proficiency in BA tools – JIRA, Confluence, MS Visio, Excel, Power BI, SQL, etc.
• Strong communication and stakeholder management skills, with the ability to bridge business and technical teams.
• Experience working in Agile/Scrum environments.