Job Description

Job Title

Senior Business Analyst

Job Description

Pacific Life Re (“PL Re”) requires exemplary quality and practices throughout the organisation. Following extensive global expansion over the last several years and a drive to standardise on common systems and platforms globally, PL Re is now undertaking a large scale back-office transformation programme. This programme will aim to deliver an ambitious but achievable future state vision across all our back-office functions globally.

There is a need for a Senior Business Analyst to support the definition and delivery of the various projects under the wider programme of work.

This programme of work has been created to address the diverse portfolio of transformation projects planned and underway across the global back-office. The programme team will be responsible for prioritising, planning, and driving forward these projects across all impacted areas which aim to transform, improve, or redesign existing processes across the back-office functions. The programme team will provide change management support and guidance to the company to manage change in an orderly, controlled, and efficient way.

The programme team will work closely with those heading up each of the relevant back-office Teams both in Division Centre and the Business Units, to ensure the wider business works together towards one single vision. This central team will be supported by subject matter experts throughout the business.

The role holder will build close working relationships with the Technology Team who will support the delivery of the wider transformation portfolio of work. They will be responsible for ensuring that business and non-functional requirements are clearly understood by the Technology Team and maintain regular communication with them throughout the project lifecycle.

This is an opportunity to join this new programme team during an exciting period of change. The Senior Business Analyst would fill a critical role within the organisation tasked with collecting, understanding, documenting, and representing the more complex business requirements for each of the projects under this programme. The role will ultimately be responsible for ensuring business requirements are clearly documented, communicated and signed off by the appropriate business.

Duties

• Identify, understand, develop, and validate business needs from a user perspective, including local Business Unit specific needs and global functional needs
• Producing and managing both functional and non-functional requirements and supporting the collation of acceptance criteria
• Writing accurate, visionary, and relevant user stories and requirements
• Working with the business define clear, accurate acceptance criteria to be used by developers, testers, and business owners to ensure business need are captured and met
• Endorse business requirements with an emphasis on collaboration, delivery, and a focus on the strategic goals of the project and the business
• To review and identify opportunities to optimise current business capabilities and processes and drive efficiencies
• Being technology agnostic when matching business requirements with proposed technology solutions
• Take a lead role in the project throughout the full project lifecycle from definition of business needs through to solution fulfilling the defined requirements
• Ability to oversee or co-ordinate activity within the broader Business Analyst community
• Facilitate collaboration between business stakeholders and solution providers in the business and externally
• Build strong working relationships with business stakeholders and technology enablers, enabling collaboration and effective team dynamics
• Prioritise local and global business needs, product fixes versus enhancements and tactical versus strategic objectives
• Having the end business user experience in mind always, ensuring an intuitive and efficient user experience
• Be responsible for ensuring outcomes align with business vision and strategy, and be an active advocate for change and continual improvement
• Develop a transparent traceability matrix between business requirements and proposed technical design
• Collating, reviewing, and updating process and technology documentation to reflect changes in business processes and technology

Qualifications & Experience

• Experience in the market as a Senior Business Analyst
• Demonstrable experience in effective communication with internal senior stakeholders in the business, understanding and translating their needs to business requirements
• Skills in analysing complexity and documenting business user requirements to create functional requirements
• Skilled at performing business process, gap, capability assessment, and requirements traceability analysis
• Ability to identify opportunities for process optimisation and/or standardisation
• Ability to challenge stakeholders in the business at all levels and the technology / project team to ensure requirements are understood and solutions are appropriately designed to meet business needs
• Experience or knowledge of working with a wide range of systems such as Tyche, SAP, AXIS, SQL would be an advantage
• Practical knowledge of business and industry practices, tools, and techniques
• Ability to mediate between high-level vision and detailed technical analysis
• Experience leading workshops to gather accurate and complete business requirements from key stakeholders in the business
• Understanding of different delivery models including agile and waterfall
• Excellent verbal and written communication skills enabling efficient interaction and collaboration with all stakeholders

Key Skills & Behaviours

• Demonstrates an appropriate level of technical skills for the role and an appreciation of current issues affecting their profession and the life reinsurance industry
• Takes responsibility for the quality, completeness, and accuracy of own work and that of the team under them
• Able to prioritise competing requests and deadlines
• Provides accurate and timely updates on status of work and escalates issues appropriately
• Committed to being an open and fair team member who shares information, knowledge, and experience openly
• Communicates in a clear and practical manner both verbally and in writing, without over-reliance on technical language
• Challenges status quo and is not limited by historical thinking or embedded practices, critically evaluates and challenges current work practices
• Embraces change and can work in a fluid environment with challenging deadlines: able to be flexible and resourceful
• Team player: ability to work with people with a diverse range of skills and experiences and get the best out of every individual
• Agile approach to projects; able to demonstrate the ability to think ahead and always focus on the end goal

Working For Pacific Life Re

Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.

Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.

Benefits (Only for Permanent and Fixed Term Employees)

Leave

• 25 days of annual leave with option to buy/sell more days
• Adoption and fertility leave
• Generous enhanced parental leave

Healthcare

• Comprehensive private insurance coverage for employee and dependents
• Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary
• Optical benefits

Savings & Retirement

• 15% combined employee/employer contributions

Wellness

• Subsidized gym membership
• Access to Employee Assistance Program
• Cycle to Work and Electric Car Salary Sacrifice Scheme
• Time off for volunteering
• Charitable matching of employee donations

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.

Pacific Life Re Values

Please click here to view our company values