Job Description

Service New Brunswick

Senior Business Analyst

R85-202627-539

Permanent- Pay Band 5

Flexible location within New Brunswick

Working at Service New Brunswick is more than just a job — it’s an opportunity to build a meaningful career. Guided by our vision of "Elevating Service Excellence", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers.

Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2026!

What We Offer

At SNB, our people are at the heart of everything we do. We are:

• Human-Centered: We prioritize well-being and flexibility for our employees.
• Driven by Growth: We invest in your professional development and career advancement.
• Celebrating Excellence: We recognize and reward outstanding contributions.
• United by Purpose: Every project you work on makes a real difference for New Brunswickers.
• Empowered to Decide: We trust our teams to make decisions and innovate boldly.

With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development.

SNB also offers a comprehensive employee benefits package.

Service New Brunswick’s Technology Services Division is seeking to create a list of qualified candidates to fill current and future Senior Business Analyst roles. The SNB Technology Services Division provides technology services to all Government of New Brunswick departments and Regional Health Authorities. With over 800 employees, we form one of the largest IT employers in the province with office locations in most cities and regions. We are mandated to deliver an extensive range of IT Services across various information technology disciplines. Members of our team have the opportunity drive innovation and excellence across government using technology.

The Government of New Brunswick (GNB) is committed to transforming how it manages its operational business units and finances. GNB’s goal is to modernize its business processes though the implementation and operation of an Oracle Enterprise Resource Planning (ERP) Cloud Software as a Service (SaaS) solution over the next 10+ years. The Senior Business Analysts will play a role in the efficient and effective delivery of technology and business solutions needed to meet GNB's evolving business requirements and improvement of processes. This position is part of a multi-disciplinary and highly skilled team assigned to creating and supporting innovative strategies to help transform GNB service delivery through the ERP Cloud platform.

KEY RESPONSIBILITIES

The Senior Business Analyst will work with IT and client stakeholders to implement solutions using Oracle’s Fusion Cloud products. Responsibilities include but are not limited to:

• The Senior Business Analyst will work alongside Business Leaders ,Project Managers, and leading Implementation Partners to frame business problems, analyze different alternatives and propose functional solutions.
• Ensure IT solutions meet Client’s business requirements and goals, while adhering to standards and best practices and maintaining information integrity across all solutions deployed within the Oracle Fusion environment(s)
• Interacting with various stakeholders (Business Owners, Technology Services Branches, Oracle etc.) to collect and understand client and technical requirements.
• Identify and document key business drivers
• Lead or participate in the development, review and update of project deliverables, including but not limited to business case, business process diagrams, SOPs, functional requirements, etc.
• Work with Operational Team Members and business areas to define and document release related benefits, outcomes and measures
• Participate in the development of testing strategies, test plans, and test cases to ensure smooth transition into training and deployment
• Contribute to the release management process by providing input to the to the Release Coordinator and operations team
• Assist business lines with adoption of new business processes including any analysis or best practice recommendations as required
• Providing analysis and support for teams performing systems configuration, systems integration, reporting, process adoption, process automation/workflow, and testing.  
• Developing expertise in how the ERP Solution works across multiple Business Domains

ESSENTIAL QUALIFICATIONS:

A university degree in Computer Science, Engineering, Business Administration or in another related discipline and a minimum of five (5) years of related experience with guiding businesses in improving processes OR a two (2) year College Diploma in a related discipline with a minimum of seven (7) years related experience with exposure to analysis of organizations or business domain and documentation of their business, processes and supporting systems.

Subject to the response to this competition, an equivalent combination of training and experience may be considered.

Written and spoken competence in English is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

• Planning and Organizing Skills
• Specialized Subject Matter Expertise and Knowledge
• Consulting Skills
• Presentation Skills

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

• Experience with Oracle Fusion Cloud in areas such as Human Resources, Procurement or Finance
• Experience with Oracle Cloud Enterprise Performance Management (EPM)
• Experience with Oracle Maintenance Cloud (OMC)
• Experience with SaaS or PaaS solutions or technologies
• Experience with a large Enterprise Resource Planning Solution in areas such as Human Resources, Procurement or Finance
• Business Analyst Certifications such as IIBA-CBAP, PMI-PBA, IQBBA
• Experience in documenting existing business processes and developing new business processes to support the implementation of new technical solutions
• Experience in coordinating and facilitating workshops to elicit requirements
• Experience in the implementation of technical solutions in an operational environment, both technical and business
• Experience in documenting traceable requirements that allow for testing, validation and evaluation in meeting the business needs
• Demonstrated technical problem-solving skills with the ability to work independently or in a team-oriented environment
• Knowledge of planning and managing software releases
• Experience in assessing the impacts and risks of customization and configuration to support long term system and business process sustainability within a SaaS application.

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Resumes should be in chronological order specifying education and employment in months and years including relevant part-time and full-time employment.

OPERATIONAL REQUIREMENTS:

• On occasion, some travel throughout the province may be required.
• Some weekday evenings and/or weekend work hours may be required.
• Candidates will be required to undergo Criminal History Clearance prior to appointment.
• The successful candidate must live in New Brunswick as a condition of employment. In the application, applicants must clearly explain how they currently meet this requirement or how they plan to meet this requirement by their employment start date.

Salary: $67,600-$94,406 annually – Pay Band 5 - Management and Non-Union Pay Plan We encourage applicants to apply online by clicking here before Noveber 23rd, 2026 indicating competition number R85-2026/27-539. In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact People and Culture.

We thank all those who apply however only those selected for further consideration will be contacted. This competition may be used to fill future vacancies at the same level within the same work location.

Veterans who demonstrate they are among the most qualified, shall be given preference at the time of appointment.