Job Description

Looking for a role where you can partner with stakeholders across Underwriting, Claims, Finance and Operations, uncover complex business challenges, and shape technology-enabled solutions that drive meaningful change across the insurance value chain?

The Senior Business Analyst plays a key role within Markel International’s Change Delivery team, leading the analysis, definition and delivery of business and technology change by translating business needs into practical solutions, supporting implementation and adoption, and contributing to continuous improvement across the organisation.

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The opportunity:

The Change Delivery team shapes and leads the end-to-end delivery of our strategic programmes and operational change priorities in collaboration with business teams and IT. The team currently comprises of three main capabilities – business analysis, programme/project management and portfolio management office.

This role sits at the intersection of business and technology, with responsibility for understanding business needs, shaping requirements and solutions, and supporting the delivery of change across the insurance value chain.

The successful candidate will engage with senior team members from Underwriting, Claims, Finance, and Operations. They will play a key role in addressing complex challenges and enhancing Markel's overall capability. The role requires a strong investigative attitude to understand and challenge requirements and support business growth ambitions.

The Senior Business Analyst will report to a Lead Business Analyst in Change Delivery. They will work closely with relevant business teams to define process changes and requirements for various projects. They will then work to deliver these changes to the business, supporting solutioning, development, testing and adoption.

What you’ll be doing:

Business Analysis & Requirements

• Elicit, analyse and document business requirements using a range of techniques, including workshops, interviews and process modelling.
• Perform end-to-end analysis of business processes and systems to identify challenges, inefficiencies and opportunities for improvement.
• Investigate and assess solution options, working with business leaders and technology teams to deliver new products, processes and solutions.
• Translate business needs into detailed user stories, functional specifications and acceptance criteria.

Stakeholder Engagement

• Act as a trusted partner to teams across underwriting, claims, finance, actuarial and operations, understanding their objectives and challenges.
• Collaborate with senior partners to understand business questions and translate them into practical, well-defined solutions.
• Challenge assumptions constructively and help stakeholders reach decisions where priorities overlap.
• Work with technology, architecture and delivery colleagues to ensure a shared understanding of requirements and solution design.
• Communicate complex issues and findings clearly to both technical and non-technical people.

Solution Delivery

• Support solution design, development and configuration, ensuring delivered solutions meet agreed requirements.
• Define test approaches, support user acceptance testing and help handle defects through to resolution.
• Support implementation, business readiness, training and adoption, and track the realisation of expected benefits.
• Find opportunities to improve data quality, reporting and management information as part of the change being delivered.

Good Practice & Team Contribution

• Contribute to the development and continuous improvement of business analysis standards, templates and ways of working.
• Promote good practice in requirements management, documentation and traceability.
• Support and mentor junior analysts where appropriate.
• Help improve the organisation's analytical maturity and culture of continuous improvement.

Our must-haves:

• Experience in a business analysis role within the insurance industry.
• Solid experience performing end-to-end analysis across business processes and multiple systems.
• Proven track record of eliciting, documenting, and handling requirements across the project lifecycle, using Agile and/or waterfall approaches.
• Strong analytical and problem-solving skills, with the ability to investigate complex issues and identify root causes.
• Good data skills, including the ability to interrogate and interpret data (for example using SQL or similar tools).
• Experience translating business needs into clear solutions, user stories and measurable outcomes.
• Solid understanding of insurance processes, product areas and regulations.
• Experience supporting testing, implementation and adoption of business change.
• Excellent stakeholder management skills with the capability to develop a partnership approach.
• Exceptional team collaboration – build strong relationships with existing team.
• Ability to work independently and handle your time as well as other resources within the project.
• Capacity to navigate change, handle uncertainty, and remain focused in a dynamic landscape.

Desirable Experience

• Familiarity with policy administration, underwriting, claims or finance systems.
• Experience working with Finance, Actuarial, Risk or Compliance teams.
• Experience with Power BI or other data visualisation tools.
• Business analysis or delivery certification (for example BCS, IIBA or Agile qualifications).

Who we are:

Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What’s in it for you?

• A great starting salary plus annual bonus & strong benefits package…
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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