Job Description

Overview

Analyzes and assesses user needs to develop process improvement solutions that align with business strategies and enhance operational effectiveness. Defines scope and objectives during business planning, needs analysis, and risk assessments, offering recommendations to drive improvements.

Responsibilities

The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Creates and maintains schedules for complex projects by developing project plans and specifications, estimating time requirements, establishing deadlines, ensuring milestone completion, and tracking and reporting on all phases of the project product/service lifecycle
• Analyzes all business implications of the application of technology to the current business environment and serves as liaison between customers and development teams during the initial phase of projects
• Gathers, documents, and, analyzes application requirements, conducts application analysis, and participates in functional application design to meet the needs of the business
• Facilitate meetings with internal subject matter experts and external business partners/vendors
• Creates detailed technical specifications, process models, data mappings and data models for development of new or modifications to existing products
• Acts as a mentor to analyst team members to ensure quality standards are met.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND/OR EXPERIENCE:

Bachelor’s degrees in Business Administration, Information Systems or related field from an accredited college or university; supplemented by seven (7) years of experience in the areas of development, implementation, systems integration and technical business analysis or an equivalent combination of education, certification, training, and/or experience.

CERTIFICATES, LICENSES, REGISTRATIONS AND DESIGNATIONS:

International Institute of Business Analysis (IIBA) certification or Six Sigma certification preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to analyze and document complex business processes
• Ability to make effective decisions under pressure
• Strong analytical and problem solving skills
• Ability to explain technical concepts in non-technical terms to customers and staff
• Solid mathematical aptitude and effective project management skills
• Ability to lead discovery sessions through excellent communication and facilitation skills
• Skill in Microsoft Office applications
• Ability to take ownership and provide coordination for tasks related to implementation to test and production.

PHYSICAL REQUIREMENTS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds).

ENVIRONMENTAL REQUIREMENTS:

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.

Functions are regularly performed inside without potential for exposure to adverse conditions, such as inclement weather, atmospheric elements and pathogenic substances.