Job Description

Job Title - Senior Business Analyst

Business Area/Directorate - Education Scotland

Location - Glasgow / Livingston / Dundee

Grade - B3

Advert type - Temporary Promotion or Level Transfer

Duration - 6 months (potential extension to 18 months if funding is secured. This is expected but not yet confirmed).

Eligibility - Expressions of interest are invited from eligible colleagues in bands A-C.

Sponsorship: Skilled Worker sponsorship is not available for this role. As a result, we are unable to appoint candidates who require Skilled Worker sponsorship now or in the future. Applicants must have an existing and ongoing right to work in the UK.

Education Scotland is an executive agency of the Scottish Government and is the national improvement agency for education. Our role is to progress Scottish Government’s ambitious vision for education. One where educators, learners and parents can take full advantage of the potential offered by technologies in order to raise attainment, ambition and opportunities for all.

We are looking for a Senior Business Analyst to join the Glow team within Digital Services including contributing to the Future of Glow programme. Glow, the national online platform for education in Scotland, provides a number of services for use by learners and educators and regularly has over 350,000 users each month. Digital Services is a varied team made up of a number of functional areas working together in multi-disciplinary delivery teams on a range of services and platforms including the Microsoft and Google Productivity Suites in Glow, Glow Blogs, web sites, Salesforce and others.

In this role, you will provide business analysis for the Future of Glow programme and the management of all Glow services. You will facilitate collaboration between developers, testers and the business, working closely with Senior Management, policy leads, procurement and key internal & external stakeholders. Using analysis and facilitation skills & techniques, you will ensure the business needs are properly analysed and correctly reflected in the technical approach adopted to deliver the live service.

Key Responsibilities

• Plan and lead large areas of Business Analysis delivery, owning the challenge, defining and agreeing the scope of delivery for your role within a multidisciplinary team and driving through to successful conclusions
• Investigate Strategic and business needs and develop recommendations of service improvement and business solutions
• Support in producing business and digital solution materials, e.g. using business and user requirements to produce technical specifications, or business benefit analysis in support of business cases
• lead on communicating with stakeholders, clarifying needs and commitments through consultation and consideration of consequences while focusing on user and business needs
• Develop or apply communication strategies to build relationships, using informal and formal channels to engage with stakeholders at all levels and resolving conflict where required
• Identify and capitalise on improvement opportunities and identifying innovative ways to increase customer satisfaction through good user centred service design
• Have people management responsibilities and support mentoring across teams, as required
• Work with other digital professionals to investigate, and define operational needs, and identify potential options for enhanced outcomes
• Work in line with the applicable Digital and Data standards in the Scottish
• Government, including the s Digital Scotland Service Standards and the Scottish Approach to Service Design
• Supporting requirements gathering for procurement exercise, developing business cases
• Actively participates in the DDaT Business Analysis practice events and mentors others.

Success Profile

Success profiles are specific to each job and they include the mix of behaviours, experience and technical criteria (if applicable) that candidates will be assessed on. 

Experience:

1. Demonstrable experience of delivering business analysis across a range of digital projects, supporting the delivery of organisational visions and goals.
2. Experience of using a broad range of business analysis tools and techniques to solve problems in complex Digital initiatives.
3. Experience in developing and implementing stakeholder management techniques to engage stakeholders, build relationships and understand needs to resolve conflict where required.
4. Experiences of working with a range of Digital professions with a multi-disciplinary team, to design and develop technical solutions to resolve business problems.

Working Pattern

This post is a full-time role, but we welcome applications from staff with different working patterns, proposed working patterns will be assessed against the business requirements for this post.

Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role, including Flexi-leave. Scottish Government staff in hybrid-compatible roles should aim to work in-person 40% of the time, either in an office or other agreed work location. If you have specific questions about the role you are applying for, please contact us.

Further Information

Further information about this opportunity is available from Tom Gregory (thomas.gregory@educationscotland.gov.scot)

How to Apply

Please submit an Expression of Interest (maximum 500 words) outlining your suitability for the role, relevant skills and experience, and what you would bring to the team. Please align this to how you meet the behaviours, experience and technical skills listed in the Success Profile above.

Vacancies close at 23:59pm on Thursday 17 September.

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action. 

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

If invited for further assessment, this will consist of an informal discussion.

Discussions are scheduled for w/c TBC.

Temporary Promotion (If Applicable)

Please click the link to access further guidance and information on overview and eligibility Temporary promotion

Recruitment Principles

As a government organisation, we adhere to the Civil Service Commission Recruitment Principles and we investigate any complaints received in relation to recruitment cases.

About us

The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.

Our staff are part of the UK Civil Service observing the Civil Service Code and working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.

As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.

Security checks

Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).

You can find out more about BPSS on the UK Government website, or read about the different levels of security checks in our Candidate Guide.

Equality statement

We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation. 

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.

Further information

Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.

Read our Candidate Guide for further information on our recruitment and application processes.

Apply before: 17/09/2026 (23:59). This role is only open to internal candidates and Common Citizenship organisations only.