Job Description

As our highly valued Senior Business Analyst based in Brisbane or Sydney, your role will solve complex business problems and translate business needs into scalable, secure and commercially sound solutions that support the delivery of strategic initiatives.

Supporting our purpose of helping every Australian own their own home.

You’ll make an impact by:

• Leading business analysis across complex strategic initiatives, from discovery and requirements through to delivery
• Planning and facilitating workshops to understand business needs, validate requirements and define practical solutions
• Partnering with Product, Legal, UX, technology teams, vendors and other stakeholders to align requirements and delivery outcomes
• Analysing processes and identifying opportunities to improve efficiency, reduce costs and simplify ways of working
• Applying critical thinking and options analysis to balance customer value, cost, speed to value and total cost of ownership
• Acting as a business analysis subject matter expert, providing advice and influencing stakeholders across the organisation
• Supporting Product Owners with backlog refinement, prioritisation and iterative delivery activities
• Facilitating delivery ceremonies where required, including iteration planning, retrospectives and daily stand-ups
• Supporting multiple initiatives across different stages of the delivery lifecycle while maintaining transparency and momentum
• Using technology and tools to improve business analysis practices and ways of working

Do things differently with us

This is an opportunity to work on complex, strategic initiatives that directly contribute to how Great Southern Bank evolves and delivers for its customers.

You’ll be hands-on, working across the business to understand problems, challenge assumptions and turn complex requirements into practical solutions. You’ll bring together stakeholders across Product, Technology, Legal, UX and external partners, creating clarity and alignment where there are competing priorities.

You’ll have the opportunity to influence not only what we deliver, but how we deliver it. You’ll champion iterative ways of working, test and validate ideas early, and help ensure solutions strike the right balance between customer and business value, speed, cost and long-term sustainability.

If you’re a Senior Business Analyst who enjoys getting into the detail, solving complex problems and influencing people to achieve better outcomes, you’ll thrive here.

To succeed in this role, you will have:

· 7+ years’ experience as a Business Analyst working across large, strategic programs and complex delivery environments

· Strong experience eliciting, analysing and documenting functional, stakeholder and transition requirements, including developing clear user stories and acceptance criteria

· Demonstrated experience facilitating workshops and managing stakeholders across business, technology, product and delivery teams

· Experience documenting current and future state processes, identifying gaps and defining practical improvement opportunities

· Strong process analysis, mapping and modelling capability, using tools such as Visio or Draw.io

· Demonstrated experience maintaining requirements traceability from Business Case through delivery, testing and implementation

· Hands-on experience managing requirements, user stories and delivery artefacts in Jira or Azure DevOps, with Jira preferred

· Strong problem-solving and options analysis skills, with the ability to translate complex business needs into clear, actionable requirements

· Experience supporting Product Owners with backlog refinement, prioritisation and iterative delivery activities

· Knowledge of banking products, digital transformation or demonstrated ability to quickly build this knowledge

· Experience working on digital transformation initiatives, particularly mobile banking, online banking, websites or online applications, will be highly regarded

· Experience with Agile - Highly regarded

Why Great Southern Bank?

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

• Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
• Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
• Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!

Imagine working for a bank that truly helps people. You can.

Questions? Please contact our Talent Acquisition team at careers@gsb.com.au

At Great Southern Bank, we’re building a workplace where everyone belongs. We value diverse backgrounds, cultures, abilities and experiences - including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, and the LGBTQ+ community - because it makes us stronger for our people, customers and communities. Through flexible working, collaboration and fair, inclusive decision-making, we empower our people to do their best every day.

We move with purpose, are curious about what’s next, remain focused on what matters most, and are always ready to find smarter ways to help our customers and communities thrive. Our people bring energy and initiative to a fast-changing environment, making thoughtful decisions that balance doing good for our customers with driving sustainable success for our business. If you enjoy working in a place where priorities evolve, ideas are valued, and every action contributes to something bigger, you’ll feel right at home here at Great Southern Bank.