Job Description

Senior Business Analyst

Department: Engineering

Employment Type: Full Time

Location: India

Reporting To: Zahir Hussein

Description

Our client is a leader in providing affordable health care to a wide array of patients. You will work on a web application that will serve patients’ needs, allow them easier and faster access to necessary healthcare treatments, and speed up the process of approving healthcare insurance. Besides technical challenges laid in front of you, you will also work on a project with a significant social impact.

We are seeking an experienced and proactive Senior Business Analyst to support the development and enhancement of technology products for a healthcare organization. The ideal candidate will bridge the gap between business stakeholders and technical teams, working closely with business partners, Salesforce teams, and internal development groups to translate business needs into actionable deliverables. This role requires strong healthcare domain expertise, excellent stakeholder management, and hands-on experience with Salesforce and Athenahealth platforms.

Your day-to-day activities

• Work closely with business stakeholders to understand business objectives, operational workflows, and product requirements.
• Lead requirements gathering sessions, stakeholder discussions, workshops, and discovery sessions.
• Translate complex business requirements into user stories, functional requirements, acceptance criteria, and process flows.
• Act as a key liaison across business stakeholders, Salesforce teams, and internal product and development teams to ensure alignment on requirements, priorities, and timelines.
• Collaborate with Salesforce and Athenahealth teams to understand existing workflows, integrations, data requirements, and system dependencies.
• Identify gaps, risks, dependencies, and potential blockers, proactively driving discussions toward resolution.
• Partner with Product Owners, UX/UI designers, Software Engineers, and QA teams throughout the product development lifecycle.
• Analyze and document current-state and future-state business processes to identify opportunities for improvement and automation.
• Support Agile ceremonies, including backlog refinement, sprint planning, and requirement clarification.
• Define business scenarios and support User Acceptance Testing (UAT) to validate delivered functionality against business expectations.
• Maintain clear, comprehensive documentation and take ownership of follow-ups and action items.

You’re a perfect match if you have

• 6+ years of experience as a Business Analyst supporting software or digital product development.
• Strong domain expertise in Healthcare, with a deep understanding of US healthcare workflows and operational processes.
• Hands-on experience working with Salesforce, including workflows, integrations, business processes, and data flows.
• Hands-on experience working with Athenahealth (or similar EHR/EMR platforms).
• Proven track record in requirements gathering, documentation, and creating deliverables such as User Stories, Acceptance Criteria, BRDs, and Process Flow diagrams.
• Solid understanding of enterprise system integrations, APIs, data flows, and system dependencies.
• Practical experience working within an Agile/Scrum product development environment
• Strong collaboration skills with cross-functional teams (Product Owners, Salesforce developers, Engineers, QA, and UX/UI designers).
• Excellent communication, facilitation, critical-thinking, and problem-solving abilities.
• Demonstrated ownership mindset with a strong ability to manage ambiguity, track dependencies, and work effectively in remote environments.

Nice to have:

• Experience supporting the development or enhancement of specialized healthcare technology platforms.
• Knowledge of healthcare interoperability standards such as HL7 and FHIR
• Hands-on experience with healthcare system integrations and REST/SOAP APIs.
• Proficiency using Jira and Confluence for backlog management and documentation.
• Experience working across distributed or global cross-functional teams.