Job Description

We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.

Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.

Our people are the real jet stars!

• Influence decisions that impact thousands of Pilots and Cabin Crew across Jetstar's international and domestic operations.
• Partner with senior leaders to solve some of the airline's most complex workforce, operational and commercial challenges.
• Turn data into action, leading analysis and recommendations that shape workforce strategy, operational performance and future business outcomes.

Join the Jetstar team at a pivotal moment in our history as we embark on a new era of low fares travel. As we emerge from the pandemic, the outlook for our domestic and international flying is very strong and our teams are excited to welcome our new A321LR Neo’s as we continue on our mission to offer all day, every day low fares so more people can fly to more places, more often. 

As a Senior Business Analyst, you'll play a critical role in helping shape workforce decisions across Flying Operations and Cabin Crew. Working on some of the most complex workforce planning challenges in the business, you'll combine analytical rigour, commercial thinking and stakeholder influence to solve problems, evaluate opportunities and drive better business outcomes.

This is a role for someone who genuinely enjoys turning complexity into clarity. You'll take large data sets, competing priorities and ambiguous business challenges and translate them into meaningful insights and recommendations that influence decision-making at a senior level.

From optimising workforce plans and supporting operational initiatives to contributing analytical insights during enterprise bargaining negotiations, your work will have a direct impact on delivering a safe, reliable and efficient airline operation.

Working closely with Workforce Planning, Finance, Employee Relations and operational leaders, you'll be trusted to challenge thinking, explore trade-offs and identify opportunities that improve both operational performance and crew experience.

The core responsibilities of this role will be:

• Lead complex workforce planning analysis and scenario modelling across Flying Operations and Cabin Crew.
• Develop recommendations that balance commercial, operational, industrial and employee considerations.
• Translate complex analysis into clear business stories that support strategic and operational decision-making.
• Identify opportunities to improve workforce efficiency, productivity and operational resilience.
• Build business cases and evaluate options to support workforce planning initiatives and transformation projects.
• Support enterprise agreement negotiations through workforce analysis, cost modelling and the assessment of proposed changes.
• Partner with stakeholders across Workforce Planning, Finance, Operations and Employee Relations to solve complex business challenges.
• Leverage analytical tools, technology and AI to improve insight generation and decision-making capability.

To be considered, key skills will include:

• Experience in workforce planning, business analysis, strategy, consulting or a similarly analytical environment.
• Strong commercial acumen and the ability to evaluate risks, opportunities and trade-offs.
• Advanced analytical and modelling capability, with strong Excel skills and experience working with complex data sets.
• Ability to translate technical analysis into practical business recommendations that influence decision-makers.
• Exceptional stakeholder management and communication skills.
• Experience using Power BI or similar analytical and visualisation tools.
• Exposure to workforce planning, resource planning, scheduling or optimisation environments will be highly regarded.
• Experience with enterprise agreements, industrial relations frameworks or enterprise bargaining processes will be advantageous.
• Experience within aviation, airline operations or other large-scale operational environments will be highly regarded.
• Curiosity, adaptability and a willingness to challenge existing ways of working while bringing others on the journey.

Applications close: Midnight on Thursday 10th September 2026

About Jetstar

The Jetstar Group has airlines in Australia, New Zealand, Singapore and Japan. Launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.

Our Culture

Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

Our Benefits

Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

Inclusion and Diversity 

Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application.