Job Description

• Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health
• Work alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions.

• Enjoy benefits such as discounted insurance, health and well-being programs, and a range of employee benefits to support your lifestyle

Whatever your ambitions, take your career further than you ever imagined. If you’ve never considered insurance before, think again! With diverse, meaningful projects and a global network of opportunities, we offer so much more.

We invest in our people and partnerships. Our learning experiences are vast, including exclusive industry accreditation, and we're building capability for the future, both for TAL and the broader industry. When challenges arise (and they will), our supportive team will be there to help you grow

At TAL, our Senior Business Analysts play a vital role in transforming the claims experience by turning complex challenges into meaningful, customer-focused solutions. Working at the heart of change initiatives, they help shape how we deliver support when people need it most, connecting strategy, technology and operations to drive better outcomes. By improving the way claims services are designed and delivered, this role contributes directly to TAL’s purpose of protecting people, not just for today, but for the future.

In this role you will:

• Lead the redesign of claims processes and operating practices to improve customer, consultant and business outcomes.
• Identify opportunities to simplify, automate and optimise claims workflows through data, technology and emerging capabilities.
• Translate complex business needs into clear, testable requirements that enable successful solution delivery.
• Facilitate collaboration across business, technology, risk and product teams to align priorities and accelerate decisions.
• Design customer-centric solutions that balance operational effectiveness, compliance and service excellence.
• Influence claims transformation outcomes by providing expert guidance and driving adoption of future-state ways of working.

Qualifications

• Bring experience in life insurance claims or related operational environments, with an understanding of customer journeys, service delivery and risk considerations.
• Apply strong business analysis skills to translate complex problems into clear requirements, process improvements and practical solutions.
• Communicate complex information clearly and effectively, tailoring messages to diverse audiences and stakeholders.
• Build trusted relationships and collaborate across teams, facilitating conversations that drive alignment and positive outcomes.
• Take a curious and analytical approach to problem-solving, using data, insights and critical thinking to identify opportunities for improvement.
• Adapt to change and embrace continuous improvement, demonstrating ownership, resilience and a willingness to learn new tools, technologies and ways of working.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately