Job Description

Ciklum is looking for a Senior Business Analyst to join our team full-time in Bulgaria.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior Business Analyst, become a part of a cross-functional development team engineering experiences of tomorrow. Client - the largest professional services network in the world by revenue and number of professionals. Client provides audit, tax, consulting, enterprise risk and financial advisory services worldwide.

Responsibilities:

• Analyze capability gaps within Customer’s organization
• Propose improvement methods and appropriate solution options
• Identify and define business needs and goals
• Outline clearly stakeholders’ impact and their outlook on the project and teams
• Collaborate proactively with Business Stakeholders, Project Managers and Teams to reach a common understanding of the solution to address the needs
• Manage requirements communication considering the project’s specifics and stakeholders’ preferences
• Moderate meetings and workshops
• Manage solution scope, detect and track changes
• Manage requirements related conflicts and issues up to resolution
• Prioritize requirements and manage their allocation
• Define non-functional requirements including external interfaces and constraints
• Mentor other analysts on request
• Organize knowledge sharing and training sessions for other analysts
• Contribute to the corporate knowledge base
• Interact with product manager on product strategy definition
• Evaluate business analysis processes and give proposals for improvement
• Establish and follow requirements lifecycle processes
• Monitor solution implementation and conduct internal and external solution acceptance
• Care about continuous improvement of Customer satisfaction

Requirements:

• Very strong English verbal and written communication skills
• Clear understanding of principles and specifics of software development methodologies
• Extensive knowledge of business analysis activities and techniques
• Awareness of latest IT industry and digitalization trends
• Knowledge of business process optimization and modeling approaches
• Knowledge of requirements management tools (at least JIRA & Confluence)
• Knowledge of prototyping tools
• IT industry experience: 3 years or more, including collaboration with clients abroad
• Experience in business analysis or product management: 3 years or more, including defining solutions from idea to production
• Experience in Agile methodologies: 1 year or more
• Proven experience in communication to large audiences and top management

What’s in it for you?

• Regular salary reviews based on performance
• Corporate events: webinars, offline parties, and meetups
• Internal Mobility Program
• Tailored education path (including full access to Udemy, certifications, etc.)
• 25 paid days off: 20 business days of vacation per calendar year + 5 undocumented sick leave days
• Additional health insurance
• 100% company-covered Multisport card, with discounts available for family members

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

Since expanding to Bulgaria in 2022, we’ve been building a fast-growing team that thrives on learning, collaboration, and innovation. Join us on this exciting journey and help shape the future of our delivery center.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

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