Job Description

Senior Business Analyst

FT / PT Status – Full-Time
Salary – $25.22 - $51.82 Hourly Wage
Remote Work / In-Office – Hybrid

Recruiter – Lupe Orozco | lorozco@utah.gov
Application Deadline – 7/30/2026*

*This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Key Responsibilities

• User management for the division's various programs and applications including two-factor authentication and handling hard tokens.
• Lead initiatives that promote open and transparent information sharing through regular division‐wide communications.
• Establish and strengthen partnerships with CARE programmers and users from the Juvenile Court and Probation to promote consistency in system usage and advocate for the needs of JJYS staff.
• Act as a liaison between the JJYS user community and DTS during system implementations, updates, and other IT‐related projects.
• Develop clear guides and training materials to assist division staff in understanding system processes.
• Manage and update the division's public website using WordPress/Cornerstone.
• Collaborate with finance team to ensure payments can be made by managing service codes in the division's case management system.
• Create and manage numerous surveys and dashboards in Qualtrics.
• Other projects and duties as assigned.

Qualifications

• Working knowledge of information technology systems, including experience supporting or coordinating system functionally, troubleshooting, or enhancements.
• Some experience in graphic design.
• Ability to problem solve and learn new systems.
• Ability to work independently, manage multiple priorities, collaborate across teams, and support projects and operational initiatives.
• Detail oriented and communication skills - ability to prepare materials and present to diverse stakeholders including nontechnical staff.

Preference may be given to the following:

• Experience with the following programs or applications: Qualtrics, WordPress, Adobe Suite, Microsoft Office Suite, and Google.
• Knowledge of the juvenile justice system and experience with CARE.

About the Role

Location –
195 North 1950 West
Salt Lake City, Utah, 84116
United States
Background Check Required – Yes
Drug Test Required –
Schedule Code – B - Competitive Career Service

Why You Should Join Our Team
In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency
The Department of Health and Human Services is dedicated to providing care for individuals and families of Utah. Utah Division of Juvenile Justice and Youth Services (JJYS) provides a continuum of prevention, intervention, supervision and rehabilitation services and programs to youth offenders while assuring public safety. For more information on Juvenile Justice and Youth Services with the Department of Health and Human Services, please clickhere!

EEO Statement
The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.

Supplemental Information

• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.