Job Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Business Analyst.

Principal responsibilities

End-to-end analysis and delivery support

• Lead requirements definition and analysis activities across the delivery lifecycle, from initiation through development, testing, implementation and post-implementation, for assigned requests.
• Ensure solutions are clearly defined, traceable, and aligned to intended business outcomes and end-to-end client journeys.

Deliverable management and prioritisation support

• Manage a defined set of deliverables within the wider pipeline, ensuring work is captured, maintained, and reported in relevant systems.
• Support prioritisation and sequencing discussions by providing clear analysis, options and impacts.

Change delivery

• Contribute to complex, cross-functional and cross-product programmes using relevant methodology.
• Identify dependencies, risks, and delivery impacts early, escalating where needed to maintain momentum.

Governance, risk and control alignment

• Ensure analysis outputs and delivery activities align to relevant Change Management and Risk Frameworks.
• Proactively surface issues, support remediation plans, and maintain clear audit-ready documentation.
• Identify dependencies, risks and delivery impacts, escalating to the Lead BA / Manager where appropriate.

Client onboarding and channel / product enablement

• Support tracking and delivery of client onboarding to existing and new channels / products.
• Manage dependencies and ensure readiness across stakeholders.

Stakeholder management and communication

• Build effective relationships with clients, business sponsors, product partners, operations, technology, and change teams.
• Facilitate workshops, steer discussions to decisions, and communicate trade-offs clearly and constructively.

Continuous improvement contribution

• Identify opportunities to improve platform capabilities and BA ways of working.
• Contribute to embedding best practice and lessons learned.

Subject-matter support

• Act as a go-to specialist, advising stakeholders and helping solve ambiguous problems.

Knowledge sharing and mentoring

• Share knowledge across GPD teams through collaboration and peer support
• Provide informal or formal coaching/mentoring to other Business Analysts and reports

Requirements

• Communication: communicates clearly in writing and verbally; adapts messages for different audiences.
• Stakeholder engagement: builds effective working relationships with stakeholders, including clients and third parties.
• Data to insight: interprets complex / large datasets into actionable insights and effective visuals.
• Collaboration & delivery: plans and organises work; manages time and priorities across multiple deliverables.
• Problem-solving: analytical and creative thinking; remains effective under pressure.
• Influencing & decisions: negotiates appropriately; makes sound decisions within remit with integrity.
• Ownership: works independently with clear ownership and accountability.
• Adaptability & inclusion: values diverse perspectives; supports delivery across time zones.
• Governance & reporting: follows governance requirements; supports set-up / closure aligned to Group standards.
• Values & behaviours: role-models HSBC Values and encourages others through positive example.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.