Job Description

We are looking for a Senior Business Analyst who is highly client facing focused and eager to help shape the future of our digital products. The successful candidate will play a key role in delivering an exciting new project for one of our key clients in industrial manufacturing. This project is focussed on creating a new customer portal for our client’s customers, which will be a business critical digital channel for them.

The project sits within a broader programme of work, where we are helping our client to transform their digital estate. You will be collaborating with colleagues and stakeholders from across the globe. The technology platform of choice for this work is Adobe, and the successful candidate will need to have significant experience of working with AEM.

You should be a strong communicator who can collaborate at all levels and advise our client stakeholders and our internal teams in their decision making.

WHAT YOU'LL DO

Sitting between UX, technical development and client BA teams, the Senior Business Analyst will drive the creation of detailed component and page template specifications within JIRA. Acting as an integral part of the experience design process, the Senior BA will use their AEM knowledge and experience to support the creation of a complete suite of authoring tools.

Responsibilities will include;

• Requirement gathering workshops, interviews and deep dive sessions.

• Own the capturing and end-to-end management of functional requirements, across the full product lifecycle, from ideation to successful sign-off.

• Creating detailed functional tickets with comprehensive acceptance criteria for complex AEM component and templates.

• Collaborating with all internal and external teams to fully develop requirements, by highlighting edge case scenarios and helping to anticipate GAPs and unknowns.

• Actively resolving blockers and unknowns relating to requirements and scope.

• Proactively supporting client product owners to capture & finalise requirement detail, and articulate decisions to the wider team.

• Transferring completed functional tickets to the client BAs, and ensuring all details are understood.

• Helping prioritise backlog functionality in line with strategic goals and considerations.

• Serving as the single point of contact for all matters relating to scope and related decisions.

• Contributing and partaking in all agile ceremonies, including daily stand-ups, planning, refinement, demos and retrospectives.

• Helping to identify opportunities for improvement and feature enhancements.

WHAT YOU'VE GOT

• Total experience should be a minimum of 6+ years.

• Experience of working with AEM to deliver projects is mandatory

• Experience of B2B manufacturing is highly desirable, but not essential

• Experience capturing and managing requirement across the full product lifecycle.

• Experience writing & clarifying user stories & detailed acceptance criteria in JIRA.

• Experience working with and advising client product owners.

• Experience working with cross functional teams (UX, UI, data, development).

• Demonstratable understanding of development processes and the software development lifecycle.

• Experience working on large-scale development programmes with international teams.

• Good understanding of Agile and Waterfall methodologies.

• Experience using JIRA, Confluence & Microsoft Excel.

• Ability to build trust and confidence with stakeholders of all levels.

• Ability to facilitate the resolution of complex problems.

• Ability to produce clear documentation with high attention to detail.

• Ability to express ideas in an articulate and concise manner.

• Collaborative attitude with strong communications skills.

• English proficient.

• Sense of humour!

Please note that the above list is an indication of what we’re looking for, but not a mandatory checklist!

ABOUT US

We are WONGDOODY. 2000 innovators, creators and designers in 22 studios across the world.

We create human experiences. Tell big stories for bold clients. Use design to save lives. For the past 30 years, WONGDOODY has been recognized as one of the most creative and innovative companies by Cannes Lions, Fast Company and EY, among others.

Since our founding, we have won hundreds of global awards for advertising, branding, experience design and strategy, while building a culture that consistently makes WongDoody one of the “Best Places to Work”. We recognize that our people and our values are paramount to our success. Now an Infosys company, our culture remains the same—open, inclusive and curious—rooted in Creative Democracy formed by our founders, Tracy Wong and Patrick Doody.

We're just getting started. See how we're making an impact: https://www.wongdoody.com/work

WongDoody is a proud Equal Employment Opportunity employer where we are committed to creating an equitable, diverse and inclusive workspace regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are intentional about creating a space that celebrates, embraces, and also reflects the diversity of the world we live in. Candidates from diverse backgrounds are strongly encouraged to apply.