Role Overview

The Senior Business Analyst will play a key role in
delivering a major CRM-based funding management solution. This position
involves working closely with business stakeholders and vendor teams to gather
requirements, define business needs, and ensure successful delivery of system
functionality using Salesforce technologies.

The role requires strong expertise in public sector
environments, Salesforce CRM platforms, and Agile delivery methodologies. The
successful candidate will contribute to building scalable solutions and
supporting broader enterprise CRM initiatives.

Key Responsibilities

• 
  Lead
  ongoing business requirements analysis and definition for a Funding
  Management System and related enhancements
• 
  Act
  as the primary liaison between business stakeholders and vendor teams
• 
  Conduct
  business analysis activities, including requirements gathering and
  documentation
• 
  Support
  Agile delivery processes, including:
• 
  User
  story creation and refinement
• 
  Sprint
  planning, backlog management, and sprint reviews
• 
  User
  acceptance testing (UAT)
• 
  Ensure
  business requirements are accurately captured and align with quality
  standards
• 
  Collaborate
  with stakeholders to support enterprise CRM roadmap initiatives
• 
  Develop
  business process flows, test cases, and documentation artifacts
• 
  Facilitate
  communication between technical teams and business users

Qualifications

Required

• 
  Bachelor’s
  degree in Computer Science or equivalent experience
• 
  5+
  years of experience delivering Salesforce CRM solutions
• 
  5+
  years of experience with Agile and SDLC methodologies
• 
  3+
  years of experience developing Salesforce solutions in the public sector
• 
  5+
  years of experience with Salesforce PSS Grantmaking or similar Salesforce
  cloud modules (e.g., Nonprofit Cloud, Public Sector Solutions, Health
  Cloud, Sales Cloud)
• 
  5+
  years of experience with Azure DevOps and user story creation
• 
  3+
  years of experience integrating Salesforce with third-party systems
• 
  Strong
  analytical, problem-solving, and critical thinking skills
• 
  Excellent
  communication and stakeholder engagement skills
• 
  Experience
  with Microsoft Office tools, O365, SharePoint, and Teams

Nice to Have

• 
  PMI-PBA
  or IIBA CCBA certification
• 
  Salesforce
  Business Analyst Certification
• 
  Salesforce
  Nonprofit Cloud Consultant Certification
• 
  Financial
  background (e.g., CPA or equivalent experience)
• 
  Experience
  in healthcare or funding management environments

Deliverables

• 
  Business
  requirements documentation and process flows
• 
  User
  stories in Azure DevOps
• 
  Test
  cases for user acceptance testing
• 
  Business
  documentation supporting pre- and post-go-live activities
• 
  Ongoing
  collaboration and knowledge transfer to internal teams

Work Environment & Additional Details

• 
  Hybrid
  work model with onsite requirements as needed
• 
  Work
  must be conducted within Ontario
• 
  Full
  knowledge transfer required at the end of the engagement
• 
  Strict
  adherence to organizational policies and procedures

About Symbiotic Digital

Symbiotic Digital provides the IT Experts you need that
solve problems and get things done. See what the top 2% in their field can do
for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)

We serve customers in two ways, we provide:

1. 
   Digital
   Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
2. 
   Recruitment:
   Find The Right People You Need

Serving IT & Business leaders, Symbiotic Digital
provides a business system that enables us to provide expert technical staff
needed to solve complex business and IT challenges. Trusted by top
organizations across Canada, our proven QMS (Quality Management System) ensures
delivery excellence. We are a 100% Indigenous-owned company.

Learn more online at
https://www.symbioticgroup.com/home-sd/

Please submit your most recent resume to:
RecDep@symbioticgroup.com

View all jobs online at:
https://www.symbioticgroup.com/view-jobs/